DigitalOcean is hiring an entry-level Systems Engineer to focus on qualifying and deploying firmware packages across our global server infrastructure. As a Firmware Qualification Engineer, you will be central to optimizing and troubleshooting data center hardware at mega-scale.

What You'll Do

Work with vendors and internal peer teams on qualifying, onboarding, and delivering new firmware to the DigitalOcean ecosystem.
Act as Tier 3 on-call for triage, investigation, and resolution of system firmware issues in the DigitalOcean fleet.
Participate in a 24/7 on-call rotation with other team members.
Improve existing firmware and hardware configuration automation and validation for hardware platforms and components.
Engage with hardware vendors about new automation features and existing bugs.
Help develop tooling and associated runbooks to address gaps in operational capabilities around hardware and firmware.
Coordinate with Ops teams on monitoring thresholds, failure modes, and alerting.
Assist in troubleshooting causes of failures and work to prevent them in the future.
Raise the quality bar in the delivery of our cloud infrastructure by identifying and adopting industry best practices.

What We're Looking For

A Technical Degree (BS Computer Science/Engineering) or equivalent practical experience.
Strong understanding of x86 server hardware architecture and subsystems.
Demonstrated proficiency in configuration management best practices (we use Ansible and Chef).
Experience automating server firmware components at large-scale using industry-standard tooling (Redfish, IPMI, etc).
Practical knowledge of PXE boot, UEFI, Linux/OS boot, AMI/OEM BIOS distributions, OpenBMC/AMI/OEM BMC implementations, RAID and other storage resiliency technologies, and the full Network stack.
Adept at Linux (or Unix) operating systems.
Comfortable with version control systems (we use Git) and proficient in at least one programming language (such as Python or Go).
Ability to participate in a 24/7 on-call rotation with other team members.
Excellent communication skills, both within the team and with the broader company.
An insatiable passion for hardware, both new and old.

Nice to Have

Experience with non-x86 hardware.

Technical Stack

Ansible, Chef
Redfish, IPMI
Git
Python, Go
Linux, Unix
PXE boot, UEFI, OpenBMC

Team & Environment

You will report to the Manager of Infra::Machines::Design.

Benefits & Compensation

Compensation range: $83,000 - $104,000 + equity.
Equity compensation to eligible employees, including equity grants upon hire.
Option to participate in an Employee Stock Purchase Program.
Reimbursement for relevant conferences, training, and education.
Access to LinkedIn Learning's 10,000+ courses.
Employee Assistance Program.
Local Employee Meetups.
Flexible time off policy.

Work Mode

This role is open to candidates globally (global work mode).

DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.