Minted is hiring a Systems and SaaS Engineer

Minted is seeking a Systems and SaaS Engineer for a high-impact, cross-functional role. You'll work closely with Security and AI engineers to build and support scalable, secure systems that empower our teams.

What You'll Do

• Administer, optimize, and automate core services like Okta, Google Workspace, and Slack.
• Manage AWS IAM policies, roles, and service accounts.
• Design and implement user onboarding and offboarding automation.
• Enforce least-privilege access controls across all systems.
• Conduct quarterly access reviews and remediate privilege creep.
• Build and maintain integrations using Okta Workflows and Make.com.
• Partner with an AI & Automation Engineer to design workflow solutions.
• Create automated provisioning and deprovisioning pipelines.
• Document integration architectures and runbooks.
• Engineer macOS and Windows endpoints using NinjaOne.
• Maintain device policies, compliance standards, and security baselines.
• Deploy software, patches, and configurations at scale.
• Troubleshoot complex endpoint issues escalated from the helpdesk.
• Serve as lead for Minted's corporate AWS environment (EC2, S3, IAM, VPC).
• Manage server infrastructure, monitoring, and disaster recovery.
• Support office networks, VPN, and connectivity issues.
• Implement infrastructure-as-code where applicable.
• Act as a technical escalation point for the helpdesk team.
• Mentor junior IT staff on systems engineering best practices.
• Participate in incident response and root cause analysis.
• Contribute to IT architecture and strategic planning.

What We're Looking For

• 3+ years experience in systems engineering or IT operations.
• Strong expertise with identity management platforms (Okta, Azure AD, or similar).
• Hands-on experience with AWS IAM, EC2, S3, and core services.
• Proficiency with endpoint management tools (NinjaOne, Jamf, Intune, etc.).
• Experience building workflows and automations (Okta Workflows, Make.com, Zapier, or similar iPaaS).
• Solid understanding of networking concepts (DNS, DHCP, VPN, firewalls).
• Comfortable with scripting (Python, PowerShell, Bash, or similar).
• Demonstrated ability to leverage AI tools.
• Excellent troubleshooting and problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to explain technical concepts to non-technical audiences.
• Highly collaborative mindset with cross-functional teams.
• Self-motivated with ability to manage multiple priorities.

Nice to Have

• Experience with SSO/SAML/OIDC protocols and federation.
• Familiarity with security frameworks (SOC 2, ISO 27001, NIST).
• Knowledge of Infrastructure-as-Code (Terraform, CloudFormation).
• Experience with SIEM/logging tools (Splunk, Datadog, CloudWatch).
• Background in API integrations and REST/GraphQL.
• Certifications: AWS Solutions Architect, Okta Certified Professional, or similar.
• Experience working in e-commerce or retail environments.

Technical Stack

• Identity & Collaboration: Okta, Google Workspace, Slack
• Automation & AI: Okta Workflows, Make.com, Python, PowerShell, Runbear.io AI platform
• Endpoint Management: NinjaOne RMM/MDM
• Cloud Infrastructure: AWS (EC2, S3, IAM, VPC, CloudWatch)
• Networking & Security: Office networks (Meraki, UniFi), VPN or Zero Trust solutions (Cloudflare, Zscaler)
• Productivity Tools: Dialpad, Atlassian (Jira, Confluence, JSM, Trello), Airtable, Monday.com CRM

Team & Environment

You'll work alongside a Security Analyst, AI & Automation Engineer, and the Helpdesk Team. Minted is actively investing in AI-driven automation and agentic workflows. You'll have the freedom to propose and implement modern solutions, and we value smart automation over manual toil.

Benefits & Compensation

• Medical, Dental, and Vision Benefits
• Employer Funded Health Savings Account
• 10 Paid Holidays
• Paid Time Off and Sick Leave
• Paid Parental Leave
• Monthly Gym/Wellness Reimbursement
• 401(k) retirement savings plan
• Employer Funded Commuter Benefits
• Employee Discount
• Friends and Family Discount
• Annual performance bonus
• Stock options
• Compensation: Geo 2 (Boston, MA; Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR): $76,160 - $99,960. Geo 3 (All other U.S. metro locations): $69,888 - $91,728. + equity: Stock options

Work Mode

This position is open to candidates in the United States.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws.