Mercier Consultancy is looking for a Swedish Speaking Customer Service Representative to provide exceptional support to our Swedish-speaking clients. You will be responsible for handling inquiries, resolving issues, and ensuring a positive client experience while working from our office in Spain.

What You'll Do

Deliver high-quality customer service in Swedish through phone, email, and live chat.
Assist customers with inquiries regarding products and services, providing accurate guidance.
Resolve customer complaints and issues effectively to ensure a positive client experience.
Document customer interactions accurately and contribute to service quality improvements.
Collaborate with team members to enhance service efficiency and address common challenges.
Stay informed about company offerings and relevant industry trends to provide knowledgeable assistance.
Participate in training and development sessions to continuously enhance customer service skills.

What We're Looking For

Fluency in Swedish and English with strong written and verbal communication skills.
Excellent problem-solving skills and a strong commitment to customer satisfaction.
Able to manage multiple inquiries efficiently in a fast-paced environment.
Willingness to relocate to Spain and embrace a new cultural experience.
Flexibility to work various shifts, including evenings and weekends, as needed.