Mercier Consultancy MD was looking for a Swedish Speaking Customer Service For Booking.com - Work Remote In Greece

Mercier Consultancy MD is excited to present an outstanding opportunity for Swedish-Speaking Customer Support Representatives at Booking.com, offering remote work possibilities from Greece. This position is ideal for travel enthusiasts committed to delivering exceptional customer service. As a customer support professional, you will help clients with bookings, queries, and challenges, communicating exclusively in Swedish. Key Responsibilities - Handle customer inquiries about travel reservations, accommodations, and services through phone, email, and live chat in Swedish. - Supply comprehensive details regarding bookings, payment methods, and cancellation protocols. - Support customers in modifying or terminating their reservations as required. - Address customer complaints and challenges promptly and professionally. - Record all customer interactions precisely within the CRM system for documentation. - Collaborate with internal departments to guarantee smooth customer issue resolution. - Remain informed about promotions, system modifications, and travel industry developments to improve customer interactions. Requirements - Native or near-native Swedish language proficiency (written and spoken); English knowledge is beneficial. - Previous customer service experience, preferentially in travel or hospitality sectors. - Exceptional communication capabilities and dedication to customer satisfaction. - Superior problem-solving skills and flexibility in a rapidly changing environment. - Capacity to operate autonomously and efficiently in a remote work setting. - Technological proficiency with computer systems, CRM platforms, and digital communication tools. - Openness to flexible scheduling, including evening and weekend shifts as necessary. Benefits - Competitive Monthly Compensation - 2 Additional Annual Salary Payments - Complete Relocation Support Package - Comprehensive Paid Training Program - Comprehensive Health Insurance Coverage - Additional Attractive Perks