Barkbus is hiring a Support Specialist

About Us We are a pioneering mobile dog grooming enterprise. Our team consists of passionate dog enthusiasts, operators, technologists, and entrepreneurs applying an innovative startup approach to transform the traditional pet grooming landscape. Driven by our commitment to bringing happiness to pets and their owners, we proudly serve multiple states across the United States. As the most rapidly expanding pet wellness startup in the nation, we're seeking talented individuals to help us develop a beloved national pet brand. Who We Are We're a collaborative, high-performance team of dog lovers who solve challenges with thoughtfulness, empathy, and efficiency. Our ambitious vision is to create a generational company that revolutionizes the pet health and wellness sector. We're an energetic, driven group working to introduce innovative pet care solutions. We operate with remarkable speed, collaborate closely, and deliver results faster than any competitor. We aspire to make your professional journey with us the most rewarding of your career. If you're prepared to develop the future of pet care with exceptional standards and velocity, we want you. About This Role The Support Specialist serves as the primary ambassador for our mission to deliver joy, empathy, and seamless service to pets and their owners. This position manages multi-channel communications, provides expert client assistance, ensures operational smoothness, and supports Pet Stylists—directly contributing to our reputation for high-quality, delightful pet experiences. You'll represent our brand in every interaction, enabling exceptional pet care at scale. What You'll Do - Answer inbound phone calls and SMS from pet parents, providing timely, empathetic, and knowledgeable assistance. - Respond to general email inquiries, ensuring accuracy and warmth in every message. - Support and resolve reschedule requests, utilizing solution-oriented thinking to meet client and Pet Stylist needs. - Validating pet and client information for safety, suitability, and optimal scheduling. - Maintain accurate documentation of all client interactions and appointment details in our systems. - Serve as real-time SMS support for Pet Stylists on the road: answer questions, resolve day-of obstacles, and provide updates. - Proactively communicate schedule changes and client needs to ensure high service standards. - Coordinate with shift leads or leadership as needed regarding schedule adjustments, urgent client requests, or system escalations. - Surface trends, recurring issues, or process improvement ideas through established reporting channels. Who You Are - Empathy & Client-Centricity: Listens carefully, anticipates needs, and goes the extra mile to delight clients and support teammates. - Clear Communication: Communicates professionally, positively, and succinctly across all channels. - Proactive Problem-Solving: Quickly assesses, escalates, or resolves issues without waiting to be asked. - Organization & Focus: Handles multiple requests, bookings, and channels simultaneously, prioritizing effectively. - Collaboration & Teamwork: Works fluidly with Scheduling, Operations, and Pet Stylists to support our mission. - Accountability: Owns tasks from start to finish, follows up consistently, and maintains detailed and accurate logs. - Adaptability: Thrives in a fast-paced, ever-evolving environment and embraces feedback, learning, and change. What You'll Bring - Experience in customer support, client relations, or a similar role - Confidence using multiple communication channels (phone, SMS, email) - A growth mindset and a passion for continuous learning - High attention to detail and strong organizational skills - Comfort leveraging technology, CRM systems, and dynamic workflows Why Join Us? - Join a passionate, creative team remaking pet health & wellness - Build genuine relationships—with both people and pets! - Thrive in a high-velocity, collaborative culture that values your ideas - Opportunities for personal and professional growth as we scale nationally Compensation: $7/hr Working Hours: US time zone If you're ready to make pet parents smile, support talented Pet Stylists, and help build something extraordinary, we'd love to meet you. Apply today and help us deliver joy, one pet at a time. #LI-Remote