Rentokil Initial is looking for a Support Services Admin to provide exceptional service to commercial and residential customers. You will be a key support for Branch Managers, Technicians, and the internal Support Services team, ensuring smooth operations and high customer satisfaction through meticulous administrative work.
What You'll Do
- Perform data entry for new contracts, job sales, and product sales into CRM software.
- Upload and file customer contracts and handle customer account maintenance.
- Manage daily and month-end invoicing, ensuring accuracy and processing credit memos.
- Upload invoices to customer third-party portals and handle physical mailings.
- Create custom Excel reports for customers and verify service ticket accuracy.
- Process credit card payments and assist in resolving customer disputes.
- Submit vendor invoices for payment via Coupa and monitor weekly route completion reports.
- Compile production and sales commission reports and assist Sales Reps with CRM lookups.
- Track business and technician license renewals and assemble customer logbooks.
- Handle general shipping and receiving duties.
What We're Looking For
- 2+ years of administrative experience in a fast-paced professional environment.
- Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint.
- Knowledge of Google Suite (Docs, Drive, Gmail, Calendar).
- Able to quickly learn and use multiple computer systems.
- Excellent proof-reading abilities and strong attention to detail.
- Able to multitask, prioritize work independently, and meet deadlines.
- Strong verbal and written communication skills.
- Able to exercise tact and diplomacy with others.
- Strong work ethic, punctuality, and a professional demeanour.
Nice to Have
- Knowledge of Vendor Portals.
Technical Stack
- CRM software, Coupa
- Microsoft Word, Excel, PowerPoint
- Google Suite
Team & Environment
You will work directly with and support Branch Managers, Technicians, and other members of the Support Services team.
Benefits & Compensation
- Compensation: $42,000-$45,700 per annum.
- Medical, Dental, and Vision benefits.
- Employer-matched RRSP program up to 3.5% of your base salary.
- Paid sick and vacation days.
- Short and long-term disability and Life Insurance.
Work Mode
This is an onsite position located in Charlottetown, PEI.
Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We are committed to providing accommodations to applicants with disabilities throughout the recruitment process.
