Zuma is seeking a Support Engineer to provide technical assistance and solve complex customer issues. You will be a key part of ensuring our customers’ success and product reliability.
What You'll Do
- Diagnose and resolve customer-reported technical issues efficiently.
- Document solutions and contribute to the internal knowledge base.
- Escalate complex bugs or product gaps to the engineering team.
- Manage customer communication and set clear expectations on resolution timelines.
What We're Looking For
- Proven experience providing technical support for software products.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and manage multiple priorities.
Work Mode
This is a fully remote position.
Zuma is an equal opportunity employer.
