Remote (Global) Employment

Zuma is hiring a Support Engineer

About the Role

Zuma is seeking a Support Engineer to provide technical assistance and solve complex customer issues. You will be a key part of ensuring our customers’ success and product reliability.

What You'll Do

  • Diagnose and resolve customer-reported technical issues efficiently.
  • Document solutions and contribute to the internal knowledge base.
  • Escalate complex bugs or product gaps to the engineering team.
  • Manage customer communication and set clear expectations on resolution timelines.

What We're Looking For

  • Proven experience providing technical support for software products.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and manage multiple priorities.

Work Mode

This is a fully remote position.

Zuma is an equal opportunity employer.

Required Skills
Customer SupportTechnical TroubleshootingTicketing SystemsCommunicationProblem SolvingDocumentationProduct KnowledgeIncident ManagementRemote CollaborationBasic Scripting
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Posted 7 months ago