Microsoft is looking for a Support Engineer to provide technical assistance for a wide range of Microsoft products and services. In this role, you will be responsible for troubleshooting, resolving, and escalating issues to ensure smooth IT operations for our users.
What You'll Do
- Provide Tier 1–2 support for Microsoft platforms including Windows, Office 365, Teams, SharePoint, and Exchange.
- Troubleshoot hardware, software, and network issues via phone, email, or remote tools.
- Escalate complex issues to senior engineers or Microsoft Premier Support when necessary.
- Maintain accurate documentation of issues, resolutions, and procedures.
- Assist with system installations, upgrades, and patch management.
- Educate users on best practices and new features.
- Collaborate with cross-functional teams to ensure seamless IT operations.
What We're Looking For
- A Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in technical support or IT helpdesk roles.
- Proficiency in Microsoft 365, Windows OS, and Active Directory.
- Familiarity with Azure AD, Intune, and PowerShell scripting.
- Strong analytical and communication skills.
Nice to Have
- Microsoft Certified: Modern Desktop Administrator Associate
- Microsoft 365 Certified: Fundamentals (MS-900)
- Microsoft Certified: Azure Fundamentals (AZ-900)
Technical Stack
- Microsoft 365
- Windows OS
- Active Directory
- Azure AD
- Intune
- PowerShell
Microsoft is an equal opportunity employer.
