Full-time

Marathon Health is hiring a Support Engineer

About the Role

At Marathon Health, we’re transforming healthcare delivery with a patient-first approach. We’re looking for a Support Engineer to join our team. In this role, you will serve as a critical escalation point for internal clients experiencing technical issues with our applications and systems, requiring hands-on experience in .NET and JavaScript, strong debugging abilities, and a collaborative approach to solving complex problems.

What You'll Do

  • Triage, investigate, and resolve complex technical issues escalated from internal teams.
  • Review and debug application code (primarily .NET and JavaScript) to identify root causes of defects.
  • Collaborate with product and engineering teams to escalate, fix, and verify issues in the codebase.
  • Analyze logs, database records, and monitoring alerts to diagnose system behavior and performance issues.
  • Maintain and update internal knowledge bases with resolution steps and preventative recommendations.
  • Develop scripts, utilities, or internal tools to streamline investigation and resolution workflows.
  • Participate in Agile ceremonies and contribute to backlog grooming and bug triage discussions.
  • Provide detailed feedback to developers and QA to ensure recurring issues are addressed systematically.
  • Support code deployments by validating fixes in lower environments and assisting with post-release validation.

What We're Looking For

  • Bachelor's Degree in Computer Science, Engineering, Information Systems or a related field and 3+ years of experience in a software support, development, or application engineering role, or an equivalent combination of education and experience.
  • Strong hands-on experience with .NET (C#) and JavaScript, including debugging and troubleshooting production issues.
  • Experience querying relational databases using SQL.
  • Familiarity with source control systems (e.g., Git), CI/CD processes, and code review practices.
  • Experience working in Agile/Scrum environments.

Nice to Have

  • Prior experience in a healthcare technology environment is a plus.
  • Microsoft .NET Certification or related credentials are a plus.
  • AWS Certification is a plus.

Technical Stack

  • .NET (C#)
  • JavaScript
  • SQL
  • Git
  • RESTful APIs
  • React
  • New Relic
  • CloudWatch

Team & Environment

You will act as a bridge between support teams, developers, QA, and business stakeholders.

Benefits & Compensation

  • Salary: $80,000 - $110,000/yr

Marathon Health is committed to inclusivity and collaboration and fosters a positive work environment.

Required Skills
.NETC#JavaScriptSQLGitRESTful APIsReactNew RelicCloudWatchTroubleshootingSupportMonitoringTicketing SystemsDocumentationCommunication
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About company
Marathon Health

A leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through employer and union-sponsored clients, offering comprehensive healthcare services across 41 states.

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Job Details
Category fullstack
Posted 7 months ago