About the Role
The Support Engineer will serve as a key technical contact for resolving system issues, supporting both customers and internal teams. This role involves diagnosing problems, maintaining system reliability, and contributing to long-term improvements in service delivery.
Responsibilities
- Diagnose and resolve technical problems reported by users
- Respond to service tickets in a timely and professional manner
- Maintain system uptime through proactive monitoring and alerts
- Collaborate with development teams to escalate and resolve bugs
- Document technical issues and their corresponding solutions
- Provide guidance to customers on optimal use of systems
- Assist in deploying updates and patches across environments
- Troubleshoot integration issues between platforms
- Follow established protocols for incident management
- Participate in on-call rotations for critical support needs
- Ensure compliance with security and data privacy standards
- Track and report on key support metrics and performance
- Assist in onboarding new clients to technical platforms
- Conduct root cause analysis for recurring technical issues
- Support internal teams with technical troubleshooting
- Maintain knowledge base articles for common issues
- Work cross-functionally to improve product reliability
- Escalate complex issues with clear and detailed documentation
- Monitor system health and performance indicators
- Assist in testing fixes before production deployment
- Communicate status updates during active outages
- Follow change management procedures for system modifications
- Identify opportunities for automation in support workflows
- Ensure consistent service delivery across client accounts
- Adapt to evolving technical environments and tools
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid remote work model
Team
Collaborative engineering and support environment
Why Join Us
- Opportunity to work with cutting-edge health technology
- Culture that values innovation and continuous improvement
- Supportive environment focused on professional growth
- Chance to make a direct impact on service quality and user experience
Technology Stack
- AWS for cloud infrastructure
- Docker and Kubernetes for containerization
- Python and Node.js for backend services
- React for frontend interfaces
- PostgreSQL for data storage
- GitLab CI for continuous integration
Available for qualified candidates
