At Marathon Health, we’re transforming healthcare delivery with a patient-first approach. We’re looking for a Support Engineer to join our team. In this role, you will serve as a critical escalation point for internal clients experiencing technical issues with our applications and systems, requiring hands-on experience in .NET and JavaScript, strong debugging abilities, and a collaborative approach to solving complex problems.
What You'll Do
- Triage, investigate, and resolve complex technical issues escalated from internal teams.
- Review and debug application code (primarily .NET and JavaScript) to identify root causes of defects.
- Collaborate with product and engineering teams to escalate, fix, and verify issues in the codebase.
- Analyze logs, database records, and monitoring alerts to diagnose system behavior and performance issues.
- Maintain and update internal knowledge bases with resolution steps and preventative recommendations.
- Develop scripts, utilities, or internal tools to streamline investigation and resolution workflows.
- Participate in Agile ceremonies and contribute to backlog grooming and bug triage discussions.
- Provide detailed feedback to developers and QA to ensure recurring issues are addressed systematically.
- Support code deployments by validating fixes in lower environments and assisting with post-release validation.
What We're Looking For
- Bachelor's Degree in Computer Science, Engineering, Information Systems or a related field and 3+ years of experience in a software support, development, or application engineering role, or an equivalent combination of education and experience.
- Strong hands-on experience with .NET (C#) and JavaScript, including debugging and troubleshooting production issues.
- Experience querying relational databases using SQL.
- Familiarity with source control systems (e.g., Git), CI/CD processes, and code review practices.
- Experience working in Agile/Scrum environments.
Nice to Have
- Prior experience in a healthcare technology environment is a plus.
- Microsoft .NET Certification or related credentials are a plus.
- AWS Certification is a plus.
Technical Stack
- .NET (C#)
- JavaScript
- SQL
- Git
- RESTful APIs
- React
- New Relic
- CloudWatch
Team & Environment
You will act as a bridge between support teams, developers, QA, and business stakeholders.
Benefits & Compensation
- Salary: $80,000 - $110,000/yr
Marathon Health is committed to inclusivity and collaboration and fosters a positive work environment.
