At Marathon Health, we’re transforming healthcare delivery with a patient-first approach. We’re looking for a Support Engineer to join our team. In this role, you will serve as a critical escalation point for internal clients experiencing technical issues with our applications and systems, requiring hands-on experience in .NET and JavaScript, strong debugging abilities, and a collaborative approach to solving complex problems.

What You'll Do

Triage, investigate, and resolve complex technical issues escalated from internal teams.
Review and debug application code (primarily .NET and JavaScript) to identify root causes of defects.
Collaborate with product and engineering teams to escalate, fix, and verify issues in the codebase.
Analyze logs, database records, and monitoring alerts to diagnose system behavior and performance issues.
Maintain and update internal knowledge bases with resolution steps and preventative recommendations.
Develop scripts, utilities, or internal tools to streamline investigation and resolution workflows.
Participate in Agile ceremonies and contribute to backlog grooming and bug triage discussions.
Provide detailed feedback to developers and QA to ensure recurring issues are addressed systematically.
Support code deployments by validating fixes in lower environments and assisting with post-release validation.

What We're Looking For

Bachelor's Degree in Computer Science, Engineering, Information Systems or a related field and 3+ years of experience in a software support, development, or application engineering role, or an equivalent combination of education and experience.
Strong hands-on experience with .NET (C#) and JavaScript, including debugging and troubleshooting production issues.
Experience querying relational databases using SQL.
Familiarity with source control systems (e.g., Git), CI/CD processes, and code review practices.
Experience working in Agile/Scrum environments.