Nationale‑Nederlanden is hiring a Supplier risk (TPRM) workflow coordinator

Nationale‑Nederlanden is looking for a Supplier Risk (TPRM) Workflow Coordinator to join our team. This role ensures the smooth and accurate execution of all daily activities within our digital Third-Party Risk Management workflow. Your focus will be on hands-on task coordination, data quality, and supporting users throughout the assessment process.

What You'll Do

• Monitor all active TPRM cases in the digital workflow, ensure process steps progress as expected, and intervene where needed.
• Provide hands-on support for users when entering initial contracts into the TPRM Digital flow.
• Provide direct, practical assistance to users performing risk assessments and due diligence actions.
• Help with navigating the system, entering information correctly, and resolving basic process errors.
• Escalate technical problems where required or suggest minor adjustments to the workflow.
• Test new features or changes delivered by the development team.
• Update operational instructions and quick reference guides.
• Create reporting using weekly status dashboards and service level views.
• Flag recurring issues such as missing data, incorrect routing, or repetitive delays.

What We're Looking For

• Experience in administrative or operational roles.
• Comfortable working with digital workflows and structured processes.
• Customer-focused mindset with a service-oriented approach when supporting internal stakeholders.
• Able to provide clear, patient, and practical guidance to users.
• Strong attention to detail and ability to follow procedures accurately.
• Ability to identify and correct errors or inconsistencies in data and documentation.
• Fluency in English is required.

Nice to Have

• Experience preferably within procurement, risk, or IT environments.
• Ideally experienced with ServiceNow.
• Dutch language skills are a plus.

Technical Stack

• ServiceNow

Team & Environment

You will report to the Manager of the Procurement Service Unit. On a daily basis, you will work closely with the Project Manager responsible for implementing the Digital TPRM workflow.

Benefits & Compensation

• Compensation range: €2,763 - €3,947 per month based on a 36-hour work week.
• 27 vacation days for a 5-day working week and one Diversity Day.
• A modern pension administered by BeFrank.
• Plenty of training and learning opportunities.
• NS Business Card 2nd class, which gives you unlimited travel, also privately.
• Allowances for setting up your home office and for internet use.

Nationale‑Nederlanden invests in an inclusive, inspiring work environment and in skills and competences for the future. We are an equal opportunity employer.