UMass Memorial Health is hiring a Supervisor of Nursing Operations for its Advanced Therapeutics (ATRx) program. In this remote leadership role, you will provide day-to-day clinical oversight and operational support to ensure efficient, compliant, and high-quality patient care. You'll function as a key liaison between clinical teams, ancillary staff, pharmacy operations, and referring providers.
What You'll Do
- Oversee daily operations across ATRx service lines, ensuring timely patient scheduling, nursing triage, documentation, and follow-up.
- Provide clinical triage oversight, ensuring timely assessment, prioritization, and escalation of patient concerns.
- Identify and help resolve operational gaps affecting patient access, throughput, and quality of care.
- Monitor Epic workqueues, Cadence metrics, and Cisco metrics, and escalate barriers as needed.
- Analyze and report triage performance data and call volume metrics.
- Address operational and technical issues in real time to maintain workflow efficiency.
- Concierge outside referrals and ensure seamless care coordination.
- Lead weekly meetings with direct reports to share updates, address concerns, and align on priorities.
- Assure adequate staffing, including preparing and maintaining staff schedules and assignments.
- Serve as the point person for staffing gaps and provide coverage as needed.
- Provide coaching, guidance, and support to staff to promote effective teamwork and accountability.
- Supervise orientation and training for new staff and certify completion of required specialized training.
- Ensure compliance with regulatory standards set by agencies such as Joint Commission, DPH, and DEA.
- Participate in performance improvement initiatives and incorporate quality improvement principles.
- Act as a liaison between the Patient Access Center (PAC) and the Clinic.
- Direct and supervise assigned personnel including performance evaluations, scheduling, orientation, and training.
- Develop and recommend budgets for the areas managed and manage activities to meet financial goals.
- Ensure adequate equipment and supplies for the department.
- Develop and maintain established departmental policies, procedures, and objectives.
What We're Looking For
- Bachelor’s degree in Nursing.
- Current Massachusetts Nursing licensure and registration.
- 3 to 5 years of clinical experience in ambulatory, specialty, or chronic disease management settings.
- Demonstrated leadership experience in an ambulatory practice.
- Sound knowledge of current general nursing theories and techniques.
- Excellent communication, problem-solving, and organizational skills.
Nice to Have
- Experience with Epic (Cadence, Ambulatory, InBasket workflows).
- Familiarity with quality improvement methodologies.
Technical Stack
- Epic (Cadence, Ambulatory, InBasket workflows)
Team & Environment
You will report to the Operations Manager and Clinical Manager while providing leadership to your direct reports.
Benefits & Compensation
- Compensation range: $83,116.80 - $149,593.60
- A signing bonus may be available; a member of the Recruitment Team will confirm eligibility during the interview process.
Work Mode
This is a fully remote position.
UMass Memorial Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
