Zillow Group is hiring a Strategy and Operations Associate for the StreetEasy RevOps team. You will be focused on driving revenue growth by optimizing revenue-generating activities across NYC advertising and buyer programs. Your work will bridge the gap between data insights and sales effectiveness to improve customer experience and revenue.
What You'll Do
- Analyze and map business processes to identify bottlenecks and opportunities that improve the productivity of front-line sales and support teams.
- Establish and monitor KPIs and success metrics for key revenue processes to measure the impact of new tools, dashboards, and operational improvements.
- Support comprehensive reporting for existing and new products, delivering data-driven insights and storytelling to leadership to track program health.
- Manage revenue optimization projects from conception to completion, ensuring alignment with broader business goals and team objectives.
- Collaborate with cross-functional stakeholders to gather feedback and ensure technical and process improvements enhance sales effectiveness and customer experience.
- Solve ambiguous problem statements by conducting end-to-end quantitative and qualitative analyses that inform strategic business decisions and drive action.
- Evaluate and identify tooling needs and shortfalls for front-line teams, partnering with product teams to refine the technology stack used by the sales organization.
What We're Looking For
- 3+ years of experience in revenue operations, sales operations, as a business analyst, or a related quantitative role, preferably within a fast-paced technology or marketplace environment.
- Exceptional analytical skills with a proven ability to leverage complex data sets to generate business insights that inform process improvements and organizational decisions.
- Experience defining and monitoring KPIs to measure the health of business processes and the impact of new tools or initiatives.
- Strong technical proficiency in SQL (or another programming language), along with hands-on experience using data visualization tools like Tableau, Looker, or QuickSight, and advanced Excel skills.
- Excellent communication and interpersonal skills, with a developing ability to influence stakeholders at various levels and translate technical findings into compelling business stories.
- High business acumen and the ability to balance competing priorities across multiple programs in a dynamic environment.
- Demonstrated success in project management, with the ability to lead complex optimization initiatives from conception through to full implementation and adoption.
- A creative problem-solver who possesses a natural bias toward continuous improvement and innovation to resolve operational inefficiencies.
Nice to Have
- Experience with cloud data platforms such as Snowflake or Databricks (DBX).
- Prior experience in change management, specifically leading the rollout of new sales policies, tools, or process improvements to large front-line teams.
- Background in the real estate industry or experience supporting white glove sales and customer operations models.
Technical Stack
- SQL
- Tableau
- Looker
- QuickSight
- Excel
- Snowflake
- Databricks
Team & Environment
You will be part of the StreetEasy RevOps team, bridging high-touch sales and data-driven marketplace efficiency.
Benefits & Compensation
- In CA, CT, MD, MA, NJ, NY, WA, DC: $98,900.00 - $158,100.00 annually.
- In CO, HI, IL, MN, NV, OH, RI, VT: $94,000.00 - $150,200.00 annually.
- Eligible for equity awards based on experience, performance, and location.
Work Mode
This is a remote role. U.S. employees may live in any of the 50 United States, with limited exceptions.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
