Equip Health is seeking a Strategic Operations Director to play a critical role in enabling our Care Operations teams to deliver consistent, high-quality patient care at scale. This is a highly collaborative, strategic individual-contributor role that partners closely with senior leaders and cross-functional teams.
What You'll Do
- Support the development of Care Operations strategies and planning efforts by informing goals, success metrics, and tracking frameworks.
- Identify, develop, and execute initiatives that improve operational efficiency, compliance, and the patient and provider experience across Care Operations.
- Analyze operational data to identify trends, determine root causes, and generate actionable recommendations for improvement.
- Partner with cross-functional teams to design, pilot, and implement scalable processes and operational solutions.
- Build and maintain comprehensive project plans, including timelines, milestones, risks, and stakeholder communication.
- Apply continuous improvement and change management principles to support pilots, assess their impact, and inform decisions on scaling.
- Identify and document best practices that enhance operational consistency, quality, and scalability.
- Contribute to building systems and mechanisms that support the ongoing improvement of Care Operations performance.
What We're Looking For
- Bachelor’s degree in business, operations, or a related field.
- 5–8+ years of experience in business operations, management consulting, program management, or a related field.
- Demonstrated experience in strategic project management and/or process improvement.
- Strong analytical and critical-thinking skills with the ability to translate data into insights and influence decision-making.
- Highly proficient in Excel/GSheets.
- Experience implementing scalable processes in a dynamic, fast-growing environment.
- Exceptional communication, collaboration, and stakeholder-management skills.
- Ability to manage multiple priorities with excellent organization and adaptability.
Nice to Have
- Healthcare-focused experience is strongly preferred.
- Experience with SQL is a plus.
- Experience with change management or continuous improvement methodologies (Lean Six Sigma a plus).
Work Mode
This position is open to candidates globally.
Equip Health is an equal opportunity employer. We provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.
