Requirements
- Extensive experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS org (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed-upon expectations)
- Strong understanding of complex, configurable B2B SaaS products and their technical intricacies
- Adept at understanding customer needs and tailoring implementations to meet their specific requirements
- Experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach
- Proactively address thematic customer opportunities and improve our processes accordingly
- Effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress
Nice to Have
- Ashby or ATS experience
Benefits
- Competitive compensation
- 10-year exercise window for stock options
- Unlimited PTO with four weeks recommended per year
- Twelve weeks of fully paid family leave in the US
- Generous equipment, software, and office furniture budget
- $100/month education budget with more expensive items (like conferences) covered with manager approval
Work Arrangement
Hybrid
Additional Information
- Travel <10% as needed for strategic customer engagements
- You could be a great fit if: You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes. You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs. You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions. You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy. Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations. You are data-driven. You use metrics and analytics to inform decisions and measure success. You are adaptable. You can navigate changes in a fast-paced, evolving environment. You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow.
- You might not be a great fit if: You prefer an in-person role over remote. You are less interested in customer-facing roles that require both technical and interpersonal skills. You are accustomed to defining ideas and strategies, yet not responsible for their execution. You prefer working with a simple product (such as a point solution). You prefer exclusively to build (rather than build, iterate, optimize).
