Responsibilities
- Provide support and answer inquiries for Live Players.
- Gather relevant data from the players, understand the root cause, and offer personalized solutions.
- Constantly keeping yourself updated in terms of game/features/design/procedural changes.
- Be in tune with the project’s productivity and quality targets.
- Carefully check the backlog and report negative trends as soon as possible.
- Maintain healthy KPI results on a daily/weekly/monthly basis.
Requirements
- High level of fluency in written and spoken Chinese
- High level of fluency in written and spoken English
- Excellent written and verbal communication skills
- At least 1 year of working experience in customer service, player support, or contact center
- Hands-on experience with contact center processes, tools, and multilingual support
- Innovative and passionate about delivering the best user experiences possible
- Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases
- Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change
- Video games knowledge
Nice to Have
- Technical support experience in a customer-focused role is preferred, but not essential
- iOS/Android/Switch/PlayStation/PC experience
- Ability to work in a multicultural environment
- Game support knowledge
Benefits
- A fun and dynamic industry where you can make a difference.
- Additional Days Off - according to Amber’s internal policy.
- Professional and friendly work environment.
- An attractive salary package with private medical services.
- Awesome and talented colleagues.
- Support from all your teammates.
- Access to training and learning programs.
