Sardine is hiring a Strategic Account Manager to serve a select group of key customers. You will combine account management with solution architecture, acting as the primary stakeholder within Sardine to maximize the value of our fraud, payments, and compliance products.
What You'll Do
- Be the primary point of contact for customers, attending to day-to-day and strategic problems and opportunities to maximize ROI.
- Build a thorough understanding of our product, technology, and strategy and communicate these succinctly.
- Translate complex product and technology problems into simple, actionable solutions and manage the solution process.
- Speak knowledgeably and advise on best practices relating to fraud and compliance.
- Build, monitor, and communicate KPIs to clients.
- Provide strategic analysis and critical thinking for long-term expansion planning.
- Work with risk analytics teams to proactively solve new fraud typologies and communicate findings to customers.
What We're Looking For
- 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
- Understanding of how customers integrate APIs.
- Domain experience in compliance, fintech, or AML/KYC.
- Exceptional analytical skills; excel at number crunching and drawing insights.
- Proficient in using business intelligence tools.
- Capable of translating complex strategies into actionable processes and outcomes.
- Natural at building relationships and collaborating with others.
- Strong presentation skills for both virtual and in-person meetings with various stakeholders.
- Previous customer-facing experience, preferably with a technical product.
- Exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders.
- Constantly think about ways to improve processes.
Team & Environment
You will be part of a world-class customer success team supporting fraud, payments, and compliance-related products.
Benefits & Compensation
- Base pay range of $120,000 - $150,000 + equity with tremendous upside potential.
- Generous compensation in cash and equity.
- Early exercise for all options, including pre-vested.
- Work from anywhere: Remote-first Culture.
- Flexible paid time off, Year-end break, Self care days off.
- Health insurance, dental, and vision coverage for employees and dependents (US and Canada specific).
- 4% matching in 401k / RRSP (US and Canada specific).
- MacBook Pro delivered to your door.
- One-time stipend to set up a home office.
- Monthly meal stipend.
- Monthly social meet-up stipend.
- Annual health and wellness stipend.
- Annual Learning stipend.
- Unlimited access to an expert financial advisory.
Work Mode
This is a remote-first position open to candidates in the UK. We value performance and not hours worked.
Sardine is an equal opportunity employer.
