About the Role
This role involves partnering with major clients to drive product adoption, ensure satisfaction, and identify opportunities for upselling and expansion using consultative techniques.
Responsibilities
- Manage and grow relationships with key enterprise clients
- Act as a trusted advisor to ensure customer success
- Identify expansion opportunities within existing accounts
- Lead regular business reviews with client stakeholders
- Collaborate with internal teams to meet client goals
- Drive adoption and engagement with core products
- Negotiate contract renewals and upsell initiatives
- Understand client business objectives and align solutions
- Monitor account health and proactively address risks
- Serve as the main point of contact for strategic accounts
- Track performance metrics and report on client outcomes
- Coordinate cross-functional support during critical projects
- Advocate for customer needs internally
- Maintain accurate CRM records for all client interactions
- Support onboarding of new stakeholders within client organizations
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with office and remote flexibility
Team
Part of a global customer success team focused on enterprise clients
Why This Role Matters
You’ll play a central role in ensuring clients achieve maximum value from their investment, directly influencing retention and growth.
What We Value
We prioritize empathy, strategic thinking, and proactive communication in every client interaction.
Visa sponsorship available for qualified candidates
