Hamleys Western Store is hiring a Store Sales – Social Media professional to enhance our brand presence and customer experience. This role merges in-store customer service with digital marketing, requiring you to develop social media strategies, create compelling content, and provide knowledgeable sales support in our retail environment.

What You'll Do

Develop and implement social media strategies to support online presence, increase engagement, and drive traffic.
Develop strategic social ad campaigns and execute them on appropriate channels.
Grow and expand the company's social media presence on existing and new platforms like Facebook, Instagram, Snapchat, TikTok.
Collaborate with the marketing team to plan social campaigns and ensure consistent brand identity.
Stay up to date with current technologies and best practices in digital marketing and social media.
Help plan content strategy and create a publishing schedule.
Develop relevant and engaging written, photographic, and video content for social platforms.
Monitor and respond to guest reviews, comments, and questions promptly.
Communicate trends and customer feedback to appropriate internal teams.
Provide high-level customer service using guest service standards.
Stay informed regarding all existing and new stock items to better promote sales.
Provide product knowledge on all merchandise in person and via social media/e-commerce.
Maintain store tidiness and organization through cleaning tasks.
Assist with Visual Merchandising efforts to increase brand continuity online and in-store.
Lift and maneuver heavy, bulky items onto shelving for displays or product replenishment.
Promote a clean, safe, healthy work environment by using equipment safely.
Promote internal guest service standards through courteous behavior.
Comply with regulatory laws, employee handbook, department policies, and safety codes.
Promote teamwork through punctual, responsible attendance.
Perform other related duties as assigned.

What We're Looking For

Six (6) months of work experience promoting and developing a brand or business via social media.
Six (6) months of sales experience.
Understanding of strategic mobile marketing with SMS/MMS and App campaign strategies.
Excellent copywriting skills.
Ability to deliver creative content (text, image, and video).
Knowledge of social media platforms: Facebook, Instagram, Snapchat, TikTok, Google, YouTube.
Thorough knowledge of: Microsoft Office, Adobe Creative Suite, Ad Manager, Meta for Business.
Excellent communication skills.
Strong organizational, analytical, and multi-tasking skills.
Requires a criminal history background check.
Must be at least 21 years of age.

Nice to Have

Retail and cash handling experience.
Knowledge and experience in the Western fashion world; western, farm, and ranch way of life; rodeo and equestrian fields.
Bachelor’s degree in marketing, communications, or a related field.