Sherwin-Williams is looking for a Store Customer Service Specialist to join our retail team. This position is essential to the success of our stores, focusing on building trust with customers and recommending the right product solutions. You’ll play a key role in achieving excellent customer service and driving sales.

What You'll Do

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and consistent with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products, as needed, to customer specifications.
Stock shelves and set up displays.
Clean store equipment.
Load/unload delivery trucks.
Assist in making deliveries, as needed.
Maintain in-stock and presentable condition in assigned areas.
Remain knowledgeable on products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.

What We're Looking For

Must be at least eighteen (18) years of age.
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must have a valid, unrestricted Driver’s License.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal.
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Nice to Have

Have at least a High School diploma or GED.
Have at least one (1) year experience working in a delivery, retail, or customer service position.
Have previous work experience selling paint and paint related products.
Have previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Work Mode

This is an onsite role at our store located at 2012 Bayport Blvd, Seabrook, TX 77586-2809.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.