U-Haul International, Inc. is hiring a part-time, remote Storage Affiliate Agent to join our team. You'll be the direct point of contact for customers calling specific U-Haul Storage Affiliate locations across the U.S. and Canada. In this role, you'll follow defined guidelines to meet customer needs while ensuring an efficient and seamless experience.
What You'll Do
- Handle back-to-back inbound calls from customers of U-Haul Storage Affiliate locations.
- Follow defined guidelines, scripts, and advisories to meet customer needs.
- Facilitate a seamless and efficient customer journey and experience.
What We're Looking For
- At least one year of Customer Service or Sales experience in a retail setting.
- Exceptional interpersonal and communication skills, including a clear speaking voice, strong verbal communication, and active listening.
- Proven ability to prioritize tasks, manage multiple responsibilities, and efficiently navigate various business software.
- Completion of a job-related assessment is required.
- Available to work between 10:00 AM – 4:00 PM, Arizona time on Monday, Tuesday, Thursday, Friday, and Saturday.
- Must commit to and work 20+ hours per week, with at least 6 hours on Saturday.
- Availability to work on holidays is required to provide continuous customer support.
- All work duties, including initial training, must be performed from your home address in a private, quiet workspace.
- Child-care and/or dependent arrangements must be made as if working in an office.
- A personal home computer that meets specific technical requirements is necessary.
- Applications are not currently accepted from residents of: AK, CA, CO, CT, DE, HI, IL, MD, ME, MA, MN, NV, NJ, NM, NY, OR, RI, VT, WA, or the District of Columbia.
- U-Haul will not hire or re-hire individuals who use nicotine products in specified states.
Benefits & Compensation
- Compensation: $17-20/hour ($14.50 hourly base wage plus discretionary sales bonus).
- Part-time team members enjoy benefits supporting physical, financial, and emotional wellness.
- Career path planning and continued education to assist with professional goals.
- Paid, dynamic three-week training program.
Work Mode
This is a fully remote, work-from-home position. All work must be performed from a private, quiet home workspace.
U-Haul is an equal opportunity employer.
