Worldwide Flight Services (WFS) is looking for a Station Training Manager to own the development, delivery, and maintenance of effective training for new hires and tenured employees across all critical ground handling functions. In this role, you will ensure all training aligns with our high-performance standards, customer requirements, and operational needs.
What You'll Do
- Develop, deliver, and coordinate training programs for ramp, warehouse, passenger services, and other operational functions.
- Maintain and manage training records, certifications, and re-certifications in internal and external platforms.
- Conduct needs assessments to identify knowledge or skill gaps and create targeted training plans.
- Ensure training materials reflect up-to-date company policies, customer requirements, and regulatory standards.
- Partner with station and regional leadership to address performance issues through refresher or follow-up training.
- Observe employees to evaluate training effectiveness and recommend improvements.
- Audit compliance with company and airline training requirements; ensure access to GOMs, LOPs, and other reference materials.
- Track and report training progress, milestones, and results to management.
- Support quality initiatives by investigating service failures, reviewing corrective actions, and aligning future training to address recurring issues.
- Facilitate communication of updates, bulletins, and procedural changes to staff in a clear and timely manner.
What We're Looking For
- Bachelor's Degree
- WFS or Carrier Instructor Certification.
- Current qualification and experience on training subject or learning plan.
- Able to work under pressure and adapt to constant changes in procedures.
- Be willing to work overtime when needed.
- Detail Oriented with exceptional communication skills.
Nice to Have
- Minimum 6 months related operational experience.
- Excellent organizational and motivational skills.
- Outstanding attention to detail and observation ability.
- Valid qualification in occupational health and safety.
- Exceptional communication and interpersonal abilities.
- Ability to produce reports and develop relevant policies.
- Good customer services skills.
- Proficiency in Microsoft Office (Excel).
- Warehouse experience.
- GWAM of 35+ words per minute.
Technical Stack
- Microsoft Office (Excel)
Benefits & Compensation
- Compensation: $70,000 - $75,000
- Access to pay in advance through DailyPay app.
- On the spot awards offered through the Awardco Platform including gift cards.
- Multiple medical care options for both full and part-time employees.
- Travel Discounts, Pet insurance, Discount Shopping & More.
- Wellness Programs offered to all employees.
- 401k program offered.
- Opportunity for Internal Mobility and transfers available.
Work Mode
This role operates onsite.
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
