Family Resource Home Care is hiring a Staffing Coordinator

Family Resource Home Care is hiring a Staffing Coordinator to ensure clients reliably receive the care they need while helping caregivers achieve consistent schedules. In this remote role, you will be responsible for strategic scheduling and real-time decision-making, acting as the vital liaison between our caregivers, clients, and branch teams.

What You'll Do

• Review caregiver preferences using our Point-of-Care software.
• Strategically match client needs and open shifts with caregivers based on preferences and client attributes.
• Optimize scheduling by analyzing data to maximize coverage and ensure client satisfaction.
• Coordinate as a liaison between caregivers, clients, and branch staff.
• Communicate in real-time to notify branch staff of client complaints, concerns, or scheduling changes.
• Maintain documentation by recording all interactions and updates in the scheduling system.
• Provide feedback to branch leadership on performance, attendance, and client feedback.
• Support inbound calls to assist customer service when needed.

What We're Looking For

• At least 1 year of experience in healthcare-related scheduling, data entry, or direct patient care.
• A High School Diploma.
• Strong analytical and problem-solving skills.
• Exceptional communication and customer service abilities.
• Attention to detail and ability to manage multiple priorities.
• Technical proficiency with scheduling software and reporting systems.
• Fluent spoken and written English.
• Quiet, distraction-free home workspace.
• Willingness to work rotating shifts, including evenings and weekends.
• Must reside in Alabama, Texas, Tennessee, Nebraska, North Dakota, Mississippi, Nevada, Arizona, or Pennsylvania.

Nice to Have

• Associate's Degree.
• Experience in a call center or remote customer support role.
• Background in home care, healthcare staffing, or caregiving.
• Strong computer literacy.

Technical Stack

• Point-of-Care software
• Scheduling software
• Reporting systems

Team & Environment

You will act as a liaison between caregivers, clients, and branch staff, reporting directly to branch leadership.

Benefits & Compensation

• WFH Opportunity.
• Medical, Dental, and Vision insurance options.
• 401(k) with 4% employer match.
• Company-paid Life and AD&D insurance.
• 3 weeks PTO accrued in first year.
• 11 Paid Holidays.
• Paid training and all equipment provided.

Work Mode

This is a fully remote position. Candidates must reside and work from one of the following eligible states: Alabama, Texas, Tennessee, Nebraska, North Dakota, Mississippi, Nevada, Arizona, or Pennsylvania.

Family Resource Home Care is an award-winning team passionate about improving lives and supporting frontline caregivers. We are an equal opportunity employer.