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Zendesk is hiring a Staff Software Engineer

About the Role

Lead the development and architecture of software applications, driving technical excellence and mentoring engineers while contributing to cross-functional initiatives.

Responsibilities

  • Design and implement scalable backend services and APIs
  • Collaborate with product and design teams to define technical requirements
  • Mentor junior engineers and conduct thorough code reviews
  • Identify and resolve performance bottlenecks in production systems
  • Drive adoption of best practices in testing and code quality
  • Participate in system architecture planning and technical decision-making
  • Ensure solutions meet security, reliability, and compliance standards
  • Troubleshoot and debug complex technical issues
  • Contribute to continuous integration and deployment pipelines
  • Evaluate and integrate new technologies and frameworks
  • Support incident response and on-call rotations
  • Promote engineering standards across teams
  • Work closely with data and infrastructure teams
  • Lead initiatives to improve system observability
  • Champion software maintainability and technical debt reduction
  • Participate in agile planning and sprint execution
  • Document technical designs and system workflows
  • Foster a culture of innovation and continuous improvement
  • Ensure alignment with long-term product strategy
  • Collaborate on disaster recovery and scalability planning

Nice to Have

  • Master's degree in Computer Science or related field
  • Experience in customer support or SaaS technology environments
  • Leadership experience in large-scale software projects
  • Contributions to open-source software
  • Familiarity with frontend technologies and full-stack development
  • Exposure to machine learning or data-intensive applications
  • Certifications in cloud architecture or DevOps
  • Experience with observability platforms
  • Background in high-availability systems
  • Knowledge of internationalization and accessibility standards

Compensation

Competitive salary and benefits package commensurate with experience

Work Arrangement

Hybrid work model with flexibility for remote and in-office collaboration

Team

Part of a high-performing engineering team focused on scalable software solutions

Why This Role Matters

  • This position plays a pivotal role in shaping the future of our platform, influencing both technical direction and team growth.
  • Engineers in this role directly impact product reliability and innovation velocity.

Our Engineering Culture

  • We value collaboration, transparency, and technical excellence.
  • Teams operate with autonomy while aligning to shared goals and architectural standards.
Required Skills
SaaS
Job Details
Work mode Hybrid
Category other
Posted 8 months ago
Application On company website
About company
Zendesk
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
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