The Staff Product Designer, Commerce will lead the design vision and implementation within Netflix's Acquisition & Pricing area, focusing on crafting subscription experiences that connect with users worldwide. This role involves guiding UX design from ideation through launch, working closely with product, engineering, and business teams across the customer journey to ensure cohesive, impactful experiences.
Responsibilities
- Use storytelling to align teams around a unified UX strategy and foster shared understanding
- Apply strategic thinking to transform unclear challenges into clear, actionable design roadmaps
- Lead a human-centered design process to define and deliver features from concept through launch
- Conduct user research, brainstorm ideas, develop concepts, validate designs, create wireframes and prototypes, and support implementation
- Collaborate with stakeholders across Product Design, Content Design, Product Management, Engineering, Research, Merchandising, Operations, and other teams, clearly communicating design decisions and iterations
- Develop integrated solutions that balance user needs, data insights, business objectives, and strategic goals within technical and time constraints
- Design visually refined, emotionally engaging, and precise mockups and prototypes for the full user journey
- Lead collaborative design sessions with stakeholders at all levels
- Work with cross-functional teams across the customer lifecycle to seamlessly integrate experiences into the Netflix ecosystem
- Shape horizontal design strategy across Commerce, particularly between Acquisition and Retention teams
- Collaborate with Ads, Member, and related organizations to ensure a unified customer experience
- Establish a consistent experience framework across touchpoints such as email, notifications, landing pages, signup/registration, account management, and partner interactions
Requirements
- Minimum of 10 years designing user experiences for consumer-facing products across mobile, web, and/or TV platforms
- Entrepreneurial mindset with the ability to bring clarity to ambiguous situations by aligning user, technology, and business needs into a clear roadmap
- Capable of independently organizing and structuring complex, multifaceted problems
- Exceptional attention to detail and craftsmanship in interaction design, visual design, and prototyping
- Skilled at rapidly generating diverse UX/UI concepts and identifying edge cases through deep analysis
- Proven experience designing consistent patterns across multiple UI platforms including TV, mobile, and web
- Humble and collaborative approach when working with product managers, engineers, and business partners to co-develop optimal solutions
- Outstanding verbal and written communication skills, effective in small discussions, large presentations, and executive settings
- Systems thinker who strategically aligns individual design needs with broader company-wide design systems
- Strong grasp of user behavior, expectations, and trends in multi-platform experience design
- Track record of delivering multiple successful product or feature launches that significantly impacted business outcomes
- Experience using A/B testing and data to guide and validate design decisions
- Proficiency in Figma is required
- Willingness to work US West Coast hours to align with cross-functional teams
Nice to Have
- Experience in growth or monetization-related design is beneficial
Tech Stack
Figma
Benefits
- Health insurance plans
- Mental health support services
- 401(k) Retirement Plan with employer matching contributions
- Stock Option Program
- Disability insurance programs
- Health Savings Accounts and Flexible Spending Accounts
- Benefits supporting family-forming options
- Life and Serious Injury insurance benefits
- Paid leave of absence programs
- Full-time hourly employees accrue 35 days annually for paid time off, including vacation, holidays, and sick leave
- Full-time salaried employees receive immediate access to flexible time off
Compensation
The range for this
Team
Partners with the Acquisition & Pricing area, Ads, Member, and other relevant teams; collaborates across Acquisition and Retention squads
