PagerDuty is hiring a Staff Engineer – Ops Cloud Platform to serve as the organization's foremost Ruby on Rails expert and technical leader for our core web platform transformation. You will define architectural strategy, drive modernization, and enable domain teams to build scalable, maintainable systems.

What You'll Do

Serve as the organization’s foremost expert in Ruby on Rails, bringing the latest best practices, patterns, and innovations to our core web platform.
Define and drive the technical architecture for our web platform, focusing on modularity, scalability, and maintainability using modern Rails patterns and tools.
Identify opportunities to evolve our platform architecture, leveraging the latest Rails features, gems, and community standards to improve developer experience and system performance.
Partner closely with domain teams to understand their needs, provide technical guidance, and ensure seamless integration of new features and improvements.
Establish and promote guidelines for high-quality, maintainable Rails code, automated testing, and CI/CD.
Mentor engineers across the organization, lead technical discussions, and create training materials to elevate Rails expertise company-wide.
Act as a key liaison between platform and domain teams, facilitating clear communication, driving consensus, and ensuring alignment on technical direction.
Stay current with the Ruby on Rails ecosystem, proactively introducing new tools, techniques, and patterns to keep our platform at the forefront of modern web development.

What We're Looking For

8+ years of experience building and architecting large-scale web applications with Ruby on Rails.
Deep, up-to-date expertise in Ruby on Rails, including the latest features, patterns, and best practices.
Proven track record of leading technical transformations or platform modernization in production environments.
Experience with modularization, service boundaries, and evolving complex Rails systems.
Significant experience designing, building, testing, and operating distributed systems in a SaaS environment, with a focus on scalability, reliability, and performance.
Experience with technologies such as AWS, Kubernetes, Kafka, Redis, MySQL, and modern observability and CI/CD tooling.
Excellent communication and collaboration skills, with the ability to partner effectively across multiple engineering teams.
Demonstrated ability to mentor and influence engineers at all levels.

Nice to Have

Experience as a technical leader or architect on platform or infrastructure teams, especially in high-growth SaaS environments.
Familiarity with AI-assisted development tools and modern Rails ecosystem gems.
Strong understanding of domain-driven design and strategies for incremental modernization.
Track record of enabling and supporting shared code ownership models.
Passion for building maintainable, scalable systems and empowering teams to move fast with confidence.

Technical Stack

Ruby on Rails
AWS
Kubernetes
Kafka
Redis
MySQL

Team & Environment

Part of the Web Evolution team within the Ops Cloud Platform organization.

Benefits & Compensation

Compensation range: 157,000 - 238,000 CAD + equity.
Comprehensive benefits package.
Flexible work arrangements.
ESPP (Employee Stock Purchase Program).
Retirement or pension plan.
Generous paid vacation time.
Paid holidays and sick leave.
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO.
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent.
Paid volunteer time off: 20 hours per year.
Company-wide hack weeks.
Mental wellness programs.

Work Mode

This is a remote position based in Canada (with location restrictions).

PagerDuty is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.