Jones Lang LaSalle (JLL) is hiring a SRP Assistant

The SRP Assistant at Jones Lang LaSalle (JLL) is responsible for managing the full SRP service cycle, ensuring compliance with client guidelines and health and safety legislation. This role plays a critical part in coordinating residential property operations, move logistics, and stakeholder communication to maintain properties to strict client standards.

What You'll Do

• Deliver the SRP service in compliance with client's guidelines and relevant health and safety legislation
• Own the full SRP posting cycle, including identification and application of rental properties
• Communicate with client staff to ensure smooth move-in and move-out processes
• Liaise between the landlord, FM team, or supply partner on proactive or reactive needs
• Plan, update, prepare, coordinate and execute required works
• Search, plan and coordinate all staff move-in and move-out programmes
• Plan and manage all required works by JLL and subcontractors
• Ensure all properties meet client's strict standards, legislatory requirements, policies and procedures
• Ensure full preparation of residential properties to be ready for occupancy within contractual deadlines
• Have an in-depth understanding of how to read and evaluate leases, diagnostics, invoices, CPI index, documentation, and all related H&S documents for staff residential properties
• Supervise move activities and related administration: oversee and coordinate move-ins and move-outs, including all associated administrative tasks
• Ensure inventories contain sufficient and explicit evidence (e.g., photos, relevant writings)
• Coordinate subcontractor works and internal technical team works on the SRP portfolio, respecting property health and safety requirements and maintaining quality standards
• Plan appointments with subcontractors and occupants
• Serve as a single point of contact for customers in assigned properties
• Provide end-to-end liaison with Landlords/Managing Agencies & Occupants on a day-to-day basis
• Report to the SRP Manager in case of escalation
• Create and maintain excellent relationships with LL / Managing Agencies and occupants
• Monitor and control reporting on all residential property-related works to ensure strict adherence to contractual KPIs and SLAs
• Manage claims and insurance issues
• Assist in proactively implementing, monitoring and controlling a robust safe system of work ensuring full adherence to Health, Safety and Environmental legislation
• Ensure strict adherence to all processes and procedures including Company Documentation, Work Instructions, ISO Processes, Coshh Assessments, Risk Assessments and Method Statements
• Ensure JLL Safety Standards are complied with and target reporting is achieved
• Create a safety culture that looks for continuous improvement
• Complete all business reporting in a timely manner
• Develop and maintain productive working relationships with staff and client members
• Work closely with SRP Manager / Facilities Manager, and client representatives on Estates & Services matters as appropriate
• Actively participate in regular forums / meetings on all Estates & Facilities issues or as required

What We're Looking For

• Sufficient or appropriate commercial property management experience
• Experience preparing budgets, CAM reconciliations, and other types of related financial reports
• Experience of using a property management accounting platform
• Articulate, professional with excellent customer service skills
• Excellent communication skills, written and oral
• Demonstrated ability to communicate effectively at all levels, including internal and external customers, co-workers, suppliers, partners and subcontractors
• Ability to effectively present information and respond to questions from senior level management, clients, tenants, vendors, peers and the public
• Ability to maintain very high levels of confidentiality
• Proven ability to prioritize work, work within tight deadlines, and multitask, namely planning, organizing and monitoring several activities at the same time
• Good decision-making and problem-solving abilities
• High levels of reliability, dependability, honesty and integrity
• Articulate and organized to ensure business documentation is maintained and kept in line with company policies and procedures and contractual obligations
• IT literate with an advanced level of Microsoft Office applications
• Logical, self-starter able to work with minimal supervision

Nice to Have

• A bachelor’s degree from an accredited institution

Technical Stack

• Microsoft Office applications
• property management accounting platform

Team & Environment

Reports to SRP Manager

Benefits & Compensation

• Empowerment to shape a brighter way forward
• Opportunity to grow meaningful careers and find a place where they belong
• Commitment to hiring the best and most talented people
• Access to world-class services, advisory, and technology in real estate
• Opportunity to apply relevant experience to a new industry
• Support for continuous improvement in safety culture

Work Mode

Onsite at The Hague, NLD

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. For accommodations, email HRSCLeaves@jll.com. A copy of the Equal Employment Opportunity policy is available for candidates in the United States.