DataVisor is looking for a Senior Technical Account Manager based in Ireland. In this role, you will manage a portfolio of client relationships, establishing yourself as a trusted technical advisor and solution partner for key leaders within customer fraud and risk teams. You will partner with our Delivery Team to oversee the customer’s data integration and onboarding process.
What You'll Do
- Provide product support, escalation, and resolution of technical issues.
- Architect machine learning and rule-based solutions for customers’ fraud problems.
- Lead solution deployment deep dive discussions in late stage pre-sales calls.
- Understand client use cases and define plans to achieve success criteria.
- Manage integration and product implementation process for customers.
- Conduct and coordinate business reviews and presentations with clients.
- Drive product roadmap by communicating client feedback to internal teams.
- Attend meetups, events, and conferences as a technical ambassador.
What We're Looking For
- An EU citizen residing in Ireland.
- 10+ years of experience in banking, payment, social, or e-commerce industries, in customer facing technical roles such as technical account manager or solution consultant.
- B.A./B.S. degree in a technical or analytical discipline.
- Excellent communication and presentation skills.
- Strong time and project management ability with focus to ensure deadlines are met.
Nice to Have
- Experience in fraud detection and risk management is a big plus.
- Coding and database experience (e.g. Python, Java, SQL) a plus.
Team & Environment
Work cross-functionally with Customer Success, Engineering, and Product teams.
Benefits & Compensation
- Bonus
- PTO
- Stock Option
- Health Benefits
Work Mode
This is a local-country position based in Ireland.
DataVisor is an equal opportunity employer.
