EX Squared is hiring a Sr Support Engineer | Remote | North America

A third-party recruitment platform is seeking a Senior Support Engineer for a North American role. The position provides an exciting opportunity to serve as a technical champion for a cutting-edge AI and low-code workflow platform. You will deliver expert-level support to enterprise and community users, addressing intricate technical challenges, and ensuring smooth workflow integration and execution. This role enables close collaboration with engineering teams to escalate and resolve complex issues, contribute to knowledge resources, and interact with a vibrant developer community. You will help establish support standards while deepening expertise in API technologies, automation, and AI workflow systems. The role is perfect for technically adept, user-focused professionals who thrive in solving problems within a dynamic, collaborative, and remote-oriented environment. Responsibilities: · Deliver high-quality technical assistance through tickets, chat, and community platforms. · Analyze and resolve workflow execution, integration, and performance complications. · Partner with engineering teams to address sophisticated technical obstacles. · Develop and maintain comprehensive documentation, FAQs, and knowledge base materials. · Recognize recurring technical challenges and recommend improvement strategies. · Interact with community members, sharing insights and best practices. · Participate in on-call rotational support during extended hours as necessary. Requirements: · 5+ years of technical support or customer-facing engineering experience; enterprise support preferred. · Comprehensive understanding of workflow automation, APIs, and integration processes. · Proficient in networking fundamentals, including DNS, HTTP/HTTPS, and TCP/IP protocols. · Practical experience with JavaScript, Node.js, and Docker; Kubernetes knowledge beneficial. · Superior problem-solving capabilities and meticulous attention to detail. · Exceptional communication skills, capable of translating complex technical concepts for non-technical audiences. · Genuine enthusiasm for user support and product usability enhancement. · Capacity to work autonomously in a distributed, remote-first environment. Benefits: · Competitive compensation package with equity opportunities. · Flexible, remote-work environment across North America. · Extensive paid time off, sick leave, and holiday provisions. · Comprehensive healthcare coverage (for US-based employees). · Retirement planning options, including 401(k). · Annual professional development budget for training and coaching. · Monthly stipend for open-source project contributions. · Access to advanced AI productivity tools. · Inclusive, ambitious corporate culture with high employee satisfaction.