Join DexCom Inc as a Sr Staff Desktop Support Engineer and serve as the technical lead across endpoint technologies. You'll provide architectural direction, governance, and leadership for our global Windows (MECM/Intune) and macOS (Jamf Cloud) platforms, defining standards and leading critical engineering initiatives.
What You'll Do
- Provide technical leadership as the primary engineer across global Windows and macOS endpoint management platforms.
- Define and maintain enterprise endpoint architecture, configuration standards, and lifecycle governance models.
- Lead strategy, design, and optimization for MECM, Intune, and Jamf Cloud environments.
- Develop automation frameworks, scripting standards, and reliability engineering practices to enhance endpoint performance and stability.
- Oversee global patching, OS update governance, and enterprise image/configuration quality assurance.
- Drive complex cross-functional engineering programs with Security, Networking, and Identity teams to improve platform performance and security posture.
- Mentor engineering staff and elevate global endpoint engineering capabilities through documentation, training, and best-practice enforcement.
- Manage escalations for critical endpoint issues, guiding investigation, remediation, and long-term corrective action.
What We're Looking For
- 10+ years of experience managing enterprise endpoint engineering in large or multi-site global environments.
- Deep hands-on experience administering and engineering MECM/SCCM, including application packaging, OS deployment, baselines, and software updates.
- Experience leading teams or functioning as a technical lead, providing mentorship and escalation support.
- Proficiency includes designing and governing enterprise standards, SOPs, and lifecycle management processes.
- Hands-on experience managing macOS environments, including imaging, OS updates, and hardware lifecycle support.
- Ability to perform rigorous quality assurance testing of OS images, hardware models, application deployments, and configuration changes.
- Understanding of modern endpoint management principles including compliance frameworks, configuration baselines, and endpoint security.
- Strong troubleshooting experience across Windows OS, macOS, enterprise applications, hardware models, and desktop technologies.
- Typically requires a Bachelor’s degree and a minimum of 13+ years of related experience. At this level a graduate degree may be expected with 6 years of related experience.
Nice to Have
- Experience with identity platforms such as Okta or Entra ID.
- Familiarity with Agile or ITIL frameworks.
- Endpoint-related certifications from Microsoft, Jamf, or ITIL.
Technical Stack
- Windows: MECM/Intune
- macOS: Jamf Cloud
- Identity: Okta, Entra ID
Benefits & Compensation
- Salary range: $116,600.00 - $194,400.00
- A front row seat to life changing CGM technology.
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Work Mode
This is a remote position. Your primary work location will be a home office.
DexCom Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
