About the Role
The role involves managing Salesforce configurations, supporting users, and driving system improvements to enhance data integrity and process automation across sales and service teams.
Responsibilities
- Administer and maintain Salesforce CRM environment across departments
- Configure and manage user accounts, roles, and permission sets
- Support sales and service teams with system access and troubleshooting
- Maintain data quality through regular audits and cleanup processes
- Implement and manage automation tools including workflows and process builders
- Collaborate with stakeholders to gather requirements for system changes
- Document system configurations and operational procedures
- Lead testing efforts for new features and system updates
- Monitor system performance and recommend optimization strategies
- Support integration between Salesforce and other business systems
- Manage custom objects, fields, and page layouts based on business needs
- Develop and maintain reports and dashboards for leadership and teams
- Enforce security policies and compliance standards within the platform
- Provide training and guidance to end users on best practices
- Troubleshoot user-reported issues and resolve promptly
- Stay current with Salesforce releases and new functionality
- Assist in planning and executing Salesforce upgrades
- Support change management processes for system modifications
- Ensure data governance policies are followed across the organization
- Work closely with IT and operations teams on cross-functional initiatives
- Maintain sandbox environments for development and testing
- Assist in user adoption strategies and feedback collection
- Track and report on system usage metrics
- Participate in on-call rotation for critical system issues
- Support compliance and audit requirements related to CRM data
Compensation
Competitive salary and benefits package
Work Arrangement
Remote, EST timezone required
Team
Part of the global sales operations team supporting customer-facing departments
Why This Role Matters
- This position plays a key role in ensuring the reliability and effectiveness of the company’s primary CRM system, directly impacting sales productivity and customer service quality.
- The administrator will influence how teams use Salesforce by improving processes, reducing manual work, and increasing data accuracy.
Growth Opportunities
- Opportunities exist to contribute to larger technology initiatives and expand responsibilities based on interest and performance.
- Team members are encouraged to pursue advanced certifications and lead system enhancements.
Not available
