Responsibilities
- Conduct in-depth analysis for orders and tasks management and associate service documentation solutions.
- Track in-market adoption and success of production solutions.
- Stay abreast of changing customer needs and industry trends.
- Monitor secondary research and market data.
- Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate calmly under pressure and be a good listener.
- Liaise with Software Commercialization, Sales, Engineering, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
- Understand the broader product portfolio and how solutions work together to create value for customers.
- Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
- Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
- Collect and summarize customer feedback to drive satisfaction and adoption.
- Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate calmly under pressure and be a good listener.
- Maintaining performance standards if working remotely (where applicable)
- Represent PointClickCare with a high degree of knowledge, integrity, and professionalism.
- Participate in industry events, and lead customer and partner facing engagements as a product expert.
- Inspire, energize, and motivate cross-functional teams.
Requirements
- Exposure to AI tools and a desire to leverage them to enhance your work content and user experience
- 5-7 years working in Product management, preferably in the healthcare space.
- Bachelor’s degree in informatics, Computer Science, information technology, or healthcare-related field of study;
- Managing large product lines, innovation, and a general curiosity and drive for building great products with great user experience.
- Proven track record managing commercial software products through the entire product lifecycle at an experienced level
- Skilled multi-tasker with ability to work through ambiguity and derives energy from a complex, dynamic, and challenging environment.
- Proven ability influencing stakeholders, executing product priorities, and driving business results.
- Strong strategic, analytical, and critical thinking skills, with an ability to identify the most important things amongst many important things.
- Strong oral, written, and listening communication skills with internal and external stakeholders.
- Solid understanding of Agile and Design Thinking methodologies.
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
