Commure is hiring a Sr. Operations Manager, Strategic Accounts to join as one of the first members of this team. This high-visibility, high-autonomy role focuses on Revenue-Cycle Management with end-to-end ownership for ensuring efficient client execution and driving key business metrics.

What You'll Do

Standardize and improve internal and client operations to enhance quality, reporting, and efficiency
Drive client growth through operational optimization and new growth initiatives
Develop and standardize internal processes, reporting, training, and documentation as we scale our customer base by 5-10x over the next 12 months
Ensure efficient and timely execution of all essential aspects of internal operations projects
Engage in cross-functional collaboration with Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
Contribute to designing and implementing systems and processes for scalability
Breakdown complex, challenging business problems
Own execution and outcomes
Drive operational metrics like process throughput and defect rate
Understand the business in-depth to proactively solve emerging problems

What We're Looking For

5+ years in consulting, investment banking, and/or operations at a fast-paced growth tech company
Experience with data analysis and developing data-driven solutions
Familiarity with SQL is required (there will be an open-resource basic SQL assessment)
Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
Ability to oversee the entire project management process, ensuring timely onboarding and continuous improvement of key metrics
Experience working cross-functionally with sales, operations, and engineering teams
Proficiency in documenting and developing best practices for Internal Ops processes
Strong Leadership: Solid project management skills with a history of delivering multiple, complex projects on-time and on-budget
Business Oriented: Ability to understand business needs and facilitate Executive decisions on improvements
Truth Seeker: Relentless in searching for truth and understanding customer requests
Data Oriented: Ability to track, prioritize, and drive multiple concurrent projects using data and metrics
Comfort in Chaos: Comfortable working autonomously, expertly prioritizing, and identifying blockers