1Password is seeking an experienced and strategic Sr. Manager of Renewals to build, lead, and scale our global renewals function. This leader will be responsible for driving retention, minimizing churn, uncovering growth opportunities, and optimizing recurring revenue across our customer base. This role demands a data-driven, customer-focused leader with deep knowledge of SaaS business models and renewal best practices across regions.
What You'll Do
- Develop and execute a global renewals strategy focused on maximizing net revenue retention, minimizing customer churn, and identifying growth opportunities.
- Build, scale, and lead a team of regional and global renewal managers, fostering a culture of accountability, performance, and continuous improvement.
- Design and implement scalable, repeatable processes and playbooks for renewals across all customer segments and geographies.
- Partner with Sales, Customer Success, Legal, and Finance teams to streamline the renewals process, align on customer outcomes, and improve the overall customer experience.
- Define and track KPIs for renewals performance. Leverage data to identify trends, forecast renewals, and report progress to executive leadership.
- Ensure that renewal motions are aligned with customer needs and value delivery, contributing to long-term customer satisfaction and loyalty.
- Work closely with RevOps and IT to ensure tools such as Salesforce, Gainsight, or other CRM/CSM platforms effectively support renewals workflows.
What We're Looking For
- 8+ years of experience leading renewals or customer success teams in B2B SaaS environments, with at least 3+ years in a global or senior leadership capacity.
- Demonstrated success building and scaling high-performing renewals teams in both startup and established enterprise settings.
- Strong strategic thinking with the ability to influence cross-functional stakeholders and executive leadership.
- Proven ability to manage complex customer relationships and renewal negotiations with enterprise clients, and create and execute scaled strategies for downmarket clients.
- Deep understanding of SaaS metrics (NRR, GRR, churn, expansion) and renewal forecasting methodologies.
- Experience implementing renewal frameworks, incentive plans, and performance KPIs.
- Excellent communication and presentation skills, with the ability to lead through influence.
- Proficient in Salesforce, Excel, and customer success platforms (e.g., Gainsight, Totango, ChurnZero).
- Experience with multi-product, global SaaS organizations.
- Exposure to pricing, commercial terms, procurement and legal contract processes.
Nice to Have
- Experience in the cybersecurity industry.
Technical Stack
- Salesforce
- Excel
- Gainsight
- Totango
- ChurnZero
Team & Environment
You will lead the global renewals function and build and lead a team of regional and global renewal managers.
Benefits & Compensation
- USA: $145,000 USD - $196,000 USD; Canada: $143,000 CAD - $193,000 CAD + equity grant.
- Health, dental, 401k/RRSP benefits program
- Generous paid time off
- Equity grant
- Incentive programs
- Maternity and parental leave top-up programs
- Four company-wide wellness days
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Employee-led inclusion and belonging programs and ERGs
- Peer-to-peer recognition through Bonusly
Work Mode
This is a remote-first position open to candidates in the USA and Canada.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status.
