Common Room is hiring a Senior Implementation Manager to operate at the intersection of enterprise delivery, Services strategy, and organizational impact. This is a force-multiplier role accountable for customer outcomes and how those outcomes are achieved, repeated, and scaled across the company.
What You'll Do
- Own the most complex, highest-impact enterprise implementations and expansions.
- Serve as the senior delivery partner for executive stakeholders.
- Drive clarity and momentum through ambiguity, organizational change, and competing priorities.
- Ensure customers reach value faster and with fewer escalations.
- Identify systemic gaps in delivery, readiness, scope, or enablement.
- Design and influence improvements to Services playbooks, packages, and operating models.
- Help define what 'good' looks like across onboarding, expansion, and reimplementation.
- Contribute directly to Services maturity, scalability, and monetization strategy.
- Act as a leader for Services internally across Sales, CS, RevOps, Product, and Leadership.
- Influence pre-sales readiness, scoping, and expectation-setting.
- Build trust with Sales and CS by protecting outcomes, timelines, and customer experience.
- Elevate Services credibility in enterprise deals and executive conversations.
- Mentor junior team members on judgment, executive presence, and ambiguity navigation.
- Model strong boundaries, decision-making, and customer advocacy.
- Share patterns, lessons, and best practices that raise the bar for the entire team.
- Infuse customer voice and enterprise insights into Product and roadmap discussions.
- Partner with Product and Engineering on complex data, CRM, and integration needs.
- Help shape how Common Room supports enterprise GTM motions over time.
What We're Looking For
- 7+ years experience in SaaS implementations, Professional Services, or Customer Success.
- Deep experience with enterprise customers and complex GTM / RevOps ecosystems.
- Proven track record leading exec-level conversations and influencing outcomes.
- Demonstrated ability to improve delivery systems, not just run projects.
- Experience navigating ambiguity, mis-scoping, and organizational change at scale.
- Comfortable holding firm boundaries while maintaining strong customer trust.
Team & Environment
Part of the Services team, working across Sales, CS, RevOps, Product, and Leadership.
Benefits & Compensation
- Competitive base compensation: $130k-$170k OTE plus meaningful equity ownership.
- Health insurance including medical, dental, and vision, HSA and FSA.
- Company pays 100% of your employee premium and 50% of your premium for any dependents.
- Unlimited Paid Time Off.
- Paid Company Holidays.
- Work from home policy including a laptop and support for your home office needs.
- Monthly Remote Stipend.
- 401(k) self contribution.
- Paid Family Leave.
- Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle.
Work Mode
This role operates in a hybrid work mode.
Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
