Spartech, LLC is hiring a Sr. Customer Service Representative (REQ708) to serve as the primary point of contact for an assigned group of customer accounts. You will act as the face to the customer, providing value-added services that grow the business. This position requires handling multiple product lines and manufacturing facilities while working independently.
What You'll Do
- Provide customer-focused service to assigned accounts.
- Respond to and manage customer orders from order entry through delivery and invoicing.
- Communicate effectively over the phone and electronically.
- Use a variety of systems to enter and complete transactions.
- Understand customers' business operations and our products from a technical perspective.
- Process incoming orders, confirm pricing and product availability.
- Advise customers of order status and provide relevant information to other departments.
- Timely and accurate administration of sales orders, customer complaints, material returns, and credits.
- Answer price, availability, and literature requests.
- Follow all applicable ISO procedures.
- Use system reports to drive activities that ensure superior customer service.
- Maintain customer service-related information for accounts.
- Provide market or account intelligence gained through customer contact.
- Participate in customer calls and visits with sellers.
- Proactively communicate order changes to product supply and shipping.
- Work with sellers and internal teams to reduce aged inventory.
- May participate in or lead special projects or Lean Six Sigma initiatives.
What We're Looking For
- High School Diploma or GED.
- 5 years of Sales & Customer Service experience, including product knowledge, order management, customer service, and account management.
- 10 years of experience in Customer Service.
Benefits & Compensation
- Medical, Dental, and Vision coverage.
- Company-paid life, long-term, and short-term disability programs.
- Flexible spending accounts.
- 401(k) with a strong matching program.
- 120 hours of Paid Time Off (pro-rated based on hire date).
- 11 paid holidays.
Work Mode
This position is onsite in Maryland Heights, MO.
Spartech, LLC provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or other legally protected classification. Spartech will use E-Verify to ensure employment eligibility of newly hired employees where required.
