GE Aerospace is looking for a Sr Customer Operations Manager to partner directly with airline customers. Your mission will be to put the GE Aerospace FLIGHT DECK operating model into practice at a commercial airline to drive a step change in engine availability, mitigate product maturity challenges, and strengthen relationships.

What You'll Do

Champion lean culture by coaching, driving, and leading lean behaviors, principles, and practices to build a culture of continuous improvement.
Lead improvement projects by coaching and leading process improvement initiatives aimed at improving business performance, reducing employee burden, and delivering exceptional customer impact.
Own regional project execution by leading and owning the execution of prioritized projects across Asia Pacific, South Asia, and Greater China, influencing both customer and GE/CFM teams to deliver measurable, quantified improvements in aircraft availability.
Strengthen customer relationships by building strong partnerships and supporting customers in developing a sustainable improvement system.
Establish governance by following and updating a repeatable governance and project management framework for customer Kaizen events and keeping leadership aligned and informed.
Collaborate with stakeholders by working seamlessly with key partners, including Safran, product line teams, and regional leaders, to deliver a differentiated customer experience.

What We're Looking For

Master's degree in engineering or STEM Majors (Science, Technology, Engineering and Math).
Minimum of 15 years of relevant professional experience.

Nice to Have

Hands-on experience with Lean Transformation, Principles & Tools, preferably in a transactional environment.
Proven experience in teaching, coaching, practicing, and applying lean methods.
Demonstrated bias for action with ability to manage multiple priorities under tight deadlines.
Problem solver with an analytical mind, a willingness to challenge existing processes, and critical thinking skills.
Ability to influence without direct authority.
Experience with data analysis and reporting tools to monitor performance metrics, identify trends, and measure the effectiveness of improvement initiatives.
Humble, transparent, and focused personal attributes.
Leadership ability as a strong communicator, decision-maker, and collaborator.

Work Mode

This position is remote.

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations.