Dexcom Corporation is looking for a Sr Clinical Customer Advocate to provide independent medical safety assessment for our life-changing CGM technology. In this role, you will be responsible for proactively obtaining, reviewing, and evaluating data containing potential safety information to support global safety and regulatory reporting compliance.
What You'll Do
- Assure medical validity and provide input to the activities of Customer Advocacy and Quality teams.
- Following documented procedures, produce and document medically accurate assessments to include elements such as coding, causality, seriousness, and case narratives.
- Provide input on responses to adverse events, complaints and mass communications, review internal and customer safety training materials, input into design and interpretation of global post-market safety studies, and evaluate the medical impact of manufacturing issues.
- Review and provide input on any complaints regarding serious adverse events. Contact medical professionals for additional information as required.
- Execute medical triage for appropriate causality on investigational assessment documents supporting regulatory reporting.
- Triage and appropriately escalate complaints that require elevated review.
- Contribute to safety trend analyses and any related periodic review meetings.
- When indicated, review technical support calls and communicate potential issues with technical support management.
- Perform other duties related to the position as necessary as defined in company’s SOPs or requested by your supervisor.
What We're Looking For
- Typically requires a Bachelor’s degree and a minimum of 5 – 8 years of related experience.
- Ability to interpret company policies and procedures to complete a variety of tasks.
- Must be self-motivated, self-confident, and be able to work independently or equally well as a team member.
- Demonstrated ability for teamwork and collaborative problem-solving.
- Excellent written and verbal communications skills, attention to detail, consensus building and teamwork, planning and implementation skills.
Nice to Have
- Knowledge of and clinical experience in field of diabetes and CGM technology are desirable.
- Experience in Safety Vigilance monitoring and Adverse Event case processing/reporting or Quality Assurance are desirable.
Benefits & Compensation
- Compensation: $95,900.00 - $159,900.00
- A front row seat to life changing CGM technology.
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Dexcom Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
