Mass General Brigham is hiring a Sr. Clinic Practice Assistant to perform administrative functions critical to smooth and efficient clinical service and practice operations. You will play a vital role within the MGH Cancer Center at Newton-Wellesley Hospital, ensuring clinic operations run efficiently in a fast-paced healthcare environment.
What You'll Do
- Make patient appointments and maintain accurate appointment records.
- Assist callers with routine inquiries and triage matters appropriately.
- Act as a 'Super User' for scheduling, registration, and billing systems, providing assistance and training to others.
- Perform more complex or specialized functions, such as surgical scheduling and schedule changes/blocking, at an advanced competency level.
- Accept co-payments and handle financial transactions.
- Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
- Perform all administrative duties related to patient visits, including scheduling, check-in, and check-out.
What We're Looking For
- High School Diploma or Equivalent.
- 3-5 years of relevant office experience.
- Strong technology and MS Office skills – advanced proficiency in Outlook, Word, Excel, and PowerPoint.
- Knowledge of office operations, standards, and procedures including filing, copying, scanning, printing, and faxing.
- Ability to use phone systems, manage non-routine calls, and solve routine issues.
- Effective written and verbal communication skills.
- Ability to understand written documents, compose/edit email, memos, and letters, and take accurate messages.
- Well organized with good time management skills to manage multiple tasks effectively.
- Ability to follow established protocols and work within defined systems.
- Ability to proofread and edit written documents.
Technical Stack
- MS Office Suite: Outlook, Word, Excel, PowerPoint.
- Scheduling, registration, and billing systems.
Team & Environment
You will join a compassionate and collaborative team at the MGH Cancer Center at Newton-Wellesley Hospital.
Benefits & Compensation
- Compensation: $18.99 - $27.17 per hour.
- Comprehensive benefits package.
- Career advancement opportunities.
- Differentials, premiums, and bonuses as applicable.
- Recognition programs.
Work Mode
This position is onsite. The primary work location is 2014 Washington Street.
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
