The Customer Solutions Senior Associate (Horizons Energy Expansion/Transition) at S&P Global provides expert client support for S&P Global's energy transition, sustainability, and risk data solutions, primarily serving financial clients. This role involves troubleshooting technical issues, collaborating with internal teams to improve products, and enhancing the overall customer experience through proactive communication and knowledge sharing.
What You'll Do
- Provide comprehensive client support for S&P Global's Horizon Group products, including Energy Transition, Sustainability, and Risk Data solutions through phone, email, and client consultation channels – primarily to financial clients.
- Troubleshoot and resolve client inquiries by analyzing technical issues, researching product functionality, and delivering clear solutions while building expertise in energy transition data and sustainability frameworks
- Collaborate with Product, Engineering, and Sales teams to escalate complex cases and communicate client feedback that helps drive product improvements and enhancement priorities
- Maintain detailed case documentation and contribute to knowledge base development while supporting team training initiatives and onboarding processes for new colleagues
- Assist with incident response during system issues by following established protocols and ensuring timely client communication to minimize business disruption
- Support process improvement initiatives and participate in client satisfaction efforts while developing professional knowledge of energy transition and sustainability market trends
- Perform other duties as assigned
What We're Looking For
- Bachelor’s degree in Business, Finance, Economics, or a related field
- Minimum of 1 to 3 years of industry experience – preferably within the energy and financial sectors
- 1-3 years of experience in client support, customer success, or technical support roles, preferably within financial services, data analytics, or SaaS environments
- Strong analytical and problem-solving skills with experience using support platforms such as Salesforce Service Cloud, or ServiceNow for case management and client communication
- Excellent written and verbal communication skills with demonstrated ability to explain complex technical concepts to diverse audiences within Financial Corporates and manage multiple client relationships simultaneously
- Passionate about building relationships with customers and reaching out to them through pro-active calling or emails on a regular basis.
- Knowledge of using MS Office Suites, Windows operating systems, networking, and internet functionality.
- Tech savvy around AI concepts and prompts, and comfortable working in a fast-paced, data-driven working environment.
- Excellent organizational, time and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner.
- Flexible to work on weekends or public holidays.
Nice to Have
- Experience using Saleforce.com is an advantage.
Technical Stack
- Salesforce Service Cloud
- ServiceNow
- MS Office Suites
- Windows operating systems
- AI concepts and prompts
Team & Environment
- Dynamic, highly motivated, and cohesive group
- Global Solutions Team – Horizons Energy Expansion/Transition Products; serves as a global Product Support arm under SPGI Energy frontline Customer Experience group
- Reporting structure: Not specified
Benefits & Compensation
- Health care coverage designed for the mind and body.
- Generous time off helps keep you energized for your time on.
- Access a wealth of resources to grow your career and learn valuable new skills.
- Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Best-in-class benefits for families including perks for partners and children.
- Retail discounts
- Referral incentive awards
Compensation includes competitive pay and a company-matched student loan contribution.
Work Mode
Hybrid work model in EMEA locations. Flexible to work on weekends or public holidays.
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process due to a disability, please send an email to: [email protected]
