3M is looking for a Senior Analyst to lead customer service, order management, and fulfillment operations. You will strengthen customer relationships and collaborate with internal stakeholders to deliver premium service levels.

What You'll Do

Strengthen customer partnerships by proactively managing relationships and anticipating needs.
Ensure flawless end-to-end order execution with accuracy, speed, and attention to detail.
Drive operational excellence by collaborating with cross-functional teams including Supply Chain Management, Distribution, and Finance.
Resolve customer issues swiftly by owning the complaint management process for quick turnaround.
Engage customers regularly through structured visits and touchpoints.
Uphold premium service levels for Prime Partners, consistently meeting or exceeding commitments.
Champion continuous improvement initiatives to streamline processes and enhance service quality.
Own and deliver on key performance metrics to drive accountability and measurable improvements.

What We're Looking For

Bachelor’s degree in Business Administration, Supply Chain, Commerce, or a related field.
5–8 years of experience in Customer Service, Order Management, Supply Chain Coordination, or a related function.
Proficiency in CRM tools and ERP systems.
Strong knowledge of order-to-cash processes and service level management.
Exceptional communication, stakeholder management, and problem-solving abilities.
Proven ability to handle escalations and resolve issues under tight deadlines.
Strong analytical mindset with a focus on process improvement and KPI tracking.

Nice to Have

MBA preferred.
Experience preferably in manufacturing, FMCG, industrial, or B2B sectors.

Technical Stack

CRM tools
ERP systems (SAP preferred)

Team & Environment

3M is committed to innovation, encourages curiosity and creativity, and gains insight from diverse thinking. We take risks on new ideas, and safety is a core value.

3M is an equal opportunity employer.