3M is looking for a Senior Analyst to lead customer service, order management, and fulfillment operations. You will strengthen customer relationships and collaborate with internal stakeholders to deliver premium service levels.
What You'll Do
- Strengthen customer partnerships by proactively managing relationships and anticipating needs.
- Ensure flawless end-to-end order execution with accuracy, speed, and attention to detail.
- Drive operational excellence by collaborating with cross-functional teams including Supply Chain Management, Distribution, and Finance.
- Resolve customer issues swiftly by owning the complaint management process for quick turnaround.
- Engage customers regularly through structured visits and touchpoints.
- Uphold premium service levels for Prime Partners, consistently meeting or exceeding commitments.
- Champion continuous improvement initiatives to streamline processes and enhance service quality.
- Own and deliver on key performance metrics to drive accountability and measurable improvements.
What We're Looking For
- Bachelor’s degree in Business Administration, Supply Chain, Commerce, or a related field.
- 5–8 years of experience in Customer Service, Order Management, Supply Chain Coordination, or a related function.
- Proficiency in CRM tools and ERP systems.
- Strong knowledge of order-to-cash processes and service level management.
- Exceptional communication, stakeholder management, and problem-solving abilities.
- Proven ability to handle escalations and resolve issues under tight deadlines.
- Strong analytical mindset with a focus on process improvement and KPI tracking.
Nice to Have
- MBA preferred.
- Experience preferably in manufacturing, FMCG, industrial, or B2B sectors.
Technical Stack
- CRM tools
- ERP systems (SAP preferred)
Team & Environment
3M is committed to innovation, encourages curiosity and creativity, and gains insight from diverse thinking. We take risks on new ideas, and safety is a core value.
3M is an equal opportunity employer.
