Responsibilities
- Drive innovative business solutions and digital transformation with our customers
- Consult with customers and prospects to understand their business needs and pain points, and evangelize the business value of solution development on the Now Platform
- Partner with Sales and Solution Consulting to qualify customer needs and identify opportunities to deliver high value business outcomes for clients
- Architect and develop innovative solutions in collaboration with a cross-functional digital consulting team in a pre-sales environment
- Develop and enhance application prototypes on the ServiceNow platform both independently, and as the lead architect on a team with expert UI designers and developers
- Demonstrate to customers and prospects the experience of developing and extending applications on the ServiceNow platform
- Conduct architectural and/or technical workshops that may include enablement sessions
- Contribute to and help maintain an asset library of applications developed on the platform
- Answer questions and provide guidance to Solution Consultants in the field regarding application customization and development
- Interact with the ServiceNow community as a thought leader on developing and extending applications on the ServiceNow platform
- Contribute to programs that enable Solution Consultants to demonstrate the value of developing applications on the ServiceNow platform
- Scope and develop application development Proof of Concepts/prototypes with prospective customers
- Be the platform subject matter expert at executive briefings, workshops and marketing events
- Document and present technical solutions aligned with our client’s business problems
- Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development and validation of solutions on the Now Platform
- Provide mentoring to solution consulting peers and other colleagues in the organization
- Contribute to and help maintain internal forums and asset libraries to enable innovation at scale
- Interact with the wider ServiceNow community as a thought leader on innovative ways to leverage the Now Platform and products
- Presenting at executive briefings and marketing events
- Work closely with Product Management on upcoming releases and provide feedback from customer interaction
- Keep on top of ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains
Requirements
- 7+ years of experience as a solution consultant/architect
- 3+ years of experience architecting and delivering complex solutions on the Now Platform
- Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle
- Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes
- Fluency in third party integrations using web services, JDBC, and file-based parsers
- Functional comprehension of SQL and database concepts
- Fluency in JavaScript, HTML and libraries/frameworks such AngularJS and Bootstrap
- Ability to quickly understand new technology through instruction and self-training
- Strong people development skills, including coaching and mentoring for technical roles
- Executive level presence and experience presenting to executive-level audiences
- Strong written and verbal communication skills
Nice to Have
- Experience with Big Data, IoT and other emerging technologies a plus
