Airbus Americas, Inc. is hiring a Sr. Administrative Assistant - Customer Training

Airbus Helicopters is looking for a Sr. Administrative Assistant to join our Customer Training Team. In this role, you will be the primary point of contact for customer support, managing the entire training experience from initial inquiry through logistics, accommodations, and certification. You will also provide essential operational support to our training personnel and assist with departmental coordination.

What You'll Do

• Serve as the first contact point for customer support via phone and onsite requests.
• Act as the department liaison to partner hotels to ensure a positive customer experience.
• Manage the customer breakroom, including refreshments and daily catering.
• Administer customer entry badges and satisfaction surveys.
• Assist customers with Wi-Fi logins and the training enrollment process.
• Prepare class folders, customer information packets, and promotional items.
• Issue end-of-course certificates and support instructors with pre-printing certificates.
• Support Technical Instructors by booking offsite travel and shipping training materials.
• Order supplies for internal personnel and manage inventory for the breakroom, company store, and promotional items.
• Manage the company store, including financial transactions and scheduling quarterly reviews.
• Manage Purchase Requests for contractors/vendors and follow through on Purchase Orders.
• Code and manage all vendor invoices in SAP.
• Serve as the department focal point for employee and contractor expense reimbursement.
• Answer customer training inquiries in a timely manner.
• Prepare single-event agreements and assist with complex training offers.
• Use the departmental LMS to schedule and create training classes.
• Assign classes to specific classrooms and coordinate instructor schedules for optimal utilization.
• Resolve scheduling conflicts due to customer time constraints and internal resource challenges.
• Support the organization of customer and department events.
• Provide support for special projects and executive assistance as needed.

What We're Looking For

• High School diploma or GED equivalent.
• Minimum of 6 years of administrative experience.
• Notary Public certification.
• Professional and polished presentation and communication skills.
• Ability to interact effectively with customer executives.
• Patience and discretion for handling sensitive customer data.
• Exceptional attention to detail and an uncompromising commitment to quality.
• Effective verbal and written communication skills in English.
• Fluency in English (read, write, speak).
• Experience with SAP, Click-n-Buy, and general procurement processes.
• Experience with the Google platform.

Nice to Have

• Bachelor’s Degree.
• Experience in highly regulated fields such as aviation, government contracting, or healthcare.
• Experience collaborating internally and externally, domestically and internationally, across all organizational levels.
• Experience as a liaison between departments and customers.
• Logistics and catering coordination for meetings and conferences.
• Experience with Concur travel system, expense report reconciliation, and domestic/international travel arrangements.
• Experience with Outlook calendar and meeting space management.
• Experience coordinating training and onboarding.
• Experience managing, tracking, and coding invoices.
• Lean Six Sigma or QMS-related certifications.
• Fluency in Spanish (read, write, speak).
• MS Office Suite experience.

Technical Stack

• SAP
• Click-n-Buy
• Google platform
• MS Office Suite

Team & Environment

You will report to the Supervisor of Customer Training and work closely with the Administrative Training Coordinator, Master Scheduler, Financial Administrator, and other departments.

Benefits & Compensation

• Competitive base salary and incentive compensation, which may include profit sharing.
• Retirement savings plan and eligibility for an Employee Stock Ownership Plan (ESOP).
• Comprehensive paid time off, including personal time, holidays, and generous paid parental leave.
• Full insurance coverage: medical, prescription, dental, vision, life, disability, and an Employee Assistance Plan (EAP).
• Upskilling opportunities through global Leadership University with unlimited access to 10,000+ e-learning courses.
• Opportunities for accelerated development programs and national/international mobility.
• Support for flexible working arrangements where possible.

Work Mode

This is an onsite position based in Grand Prairie, TX.

Airbus provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. We are committed to providing reasonable accommodations as an Equal Opportunity Employer.