At Allianz Group, we are committed to putting our customers first. We are hiring a Specialist - Country Direct Marketing Training and Development to drive end-to-end sales capability development for our TSRs. This role is central to our mission, focusing on everything from licensing and onboarding through advanced sales coaching and performance improvement.
What You'll Do
- Plan and support license exam preparation, track results, and secure training seats.
- Design and deliver product training, test scripts, and system walkthroughs for new TSRs.
- Develop and refresh sales scripts, conduct role-play simulations, and lead Sales Clinics twice weekly.
- Provide 1:1 and group coaching based on call listening, QA feedback, and funnel metrics, supported by tools like checklists and playbooks.
- Partner with HR, Ops, QA, IT, and Compliance to ensure smooth onboarding and confirm system readiness for all newcomers.
- Manage training logistics, maintain records, and publish weekly/monthly reports on attendance, hours, pass/fail rates, and satisfaction.
- Gather feedback from sales leadership, supervisors, TSRs, and operations to continuously iterate on content, delivery, and tools.
- Undertake other responsibilities as assigned to meet business needs.
What We're Looking For
- A Bachelor's degree in a related field.
- Strong facilitation, communication, and 1:1 coaching skills.
- Proficiency with PowerPoint, Excel, HR systems, and call-listening tools.
- A proactive, cross-functional collaborator with excellent time management.
- Fluency in the Thai language is required.
Nice to Have
- 2–5+ years of experience in Sales Training, Call Center, or the Insurance industry, with preference for Non-Life Health Plus.
- Proficiency in English is an advantage.
- Familiarity with AI tools like ChatGPT or CoPilot 365 will be an advantage.
Technical Stack
- PowerPoint
- Excel
- HR systems
- Call-listening tools
We are dedicated to fostering an inclusive workplace where integrity, fairness, inclusion, and trust are at the heart of our culture. We welcome applications regardless of ethnicity, cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected by law.