Mercier Consultancy is hiring a Spanish Speaking Customer Success Specialist to serve as the primary support contact for our Spanish-speaking clients in Greece. You will help clients maximize the value from our software solutions through tailored support and strong relationship building.

What You'll Do

Serve as the primary support contact for Spanish-speaking clients, building trust and rapport.
Onboard new customers, providing in-depth training and assistance with software.
Proactively identify client needs and challenges, collaborating to provide effective solutions.
Maintain accurate records of client interactions, tracking progress and satisfaction levels.
Partner with clients to create customized success plans that align software with their business objectives.
Collect and analyze feedback to inform product enhancements and improve client experience.
Coordinate with internal teams to address any technical issues and ensure client success.

What We're Looking For

Fluency in Spanish and English, both written and verbal.
Experience in customer success, account management, or a similar customer-facing role.
Outstanding communication and relationship management skills.
Technical aptitude with the ability to clearly explain software features and functionalities.
Strong problem-solving abilities with a focus on client relationships and outcomes.
Willingness to work in Greece and embrace a diverse work environment, with relocation assistance provided.