Patrique Mercier Recruitment is looking for a Spanish Speaking Corporate Customer Advisor to provide exceptional support to Spanish-speaking corporate clients through multiple communication channels. You will cultivate strong client relationships and educate customers about our products and services.
What You'll Do
- Deliver exceptional support to Spanish-speaking corporate clients through phone, email, and live chat.
- Assist customers with inquiries related to their corporate accounts, product options, and service concerns.
- Cultivate and maintain strong relationships with clients by efficiently addressing their needs.
- Educate corporate customers about company products and services to ensure they receive optimal value.
- Log all customer interactions and manage inquiries using the CRM system.
- Engage with sales and technical support teams to resolve customer issues.
- Collect and analyze customer feedback to identify areas for service improvement.
What We're Looking For
- Fluency in Spanish and English, both written and spoken.
- Prior experience in customer service, especially in a corporate or B2B context.
- Strong understanding of corporate customer requirements and a professional approach.
- Exceptional communication and interpersonal skills.
- Familiarity with customer service applications and the Microsoft Office Suite.
- Ability to analyze problems and implement effective solutions in a fast-paced environment.
- Flexibility to work varied hours, including evenings and weekends as needed.
Technical Stack
- CRM system
- Microsoft Office Suite
Team & Environment
You will engage with sales and technical support teams to resolve customer issues.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Patrique Mercier Recruitment is an equal opportunity employer.
