As a Customer Support Consultant, you'll provide professional, multilingual assistance to international technology clients. Working fully remotely from LATAM, you'll engage with customers across communication channels including phone, chat, and email, ensuring timely and accurate resolutions.
What You’ll Do
- Deliver consistent, high-quality support while maintaining customer trust and satisfaction
- Stay current with evolving tools, systems, and client-specific solutions
- Handle sensitive data with discretion, following strict security protocols
- Collaborate with technical teams and cross-functional partners to resolve issues
- Meet performance standards while deepening product and process knowledge
What We Need
- Fluent Spanish and English skills (C1 or higher, both spoken and written)
- Minimum of one year in customer-facing support roles
- Proven experience across multiple support channels
- Strong problem-solving and research abilities
- Reliable personal computer (8GB RAM or better) and stable internet (50 Mbps download, 40 Mbps upload)
- Proactive mindset with a sense of responsibility and initiative
Preferred Background
- Familiarity with CRM platforms
Why This Role Stands Out
- Fully remote work with no time-tracking
- Compensation in USD with referral rewards
- Flexible scheduling aligned with workload balance
- Supportive leadership focused on long-term growth
- Inclusive, multicultural teams with equal opportunity for all
- Environment designed for self-development and autonomy
This role operates within a trust-based culture that values transparency, personal responsibility, and continuous learning. The company promotes equal treatment and prohibits discrimination in line with legal standards.
