SupportYourApp is seeking a bilingual Customer Support Consultant fluent in Spanish and English (C1 level) to deliver exceptional customer support remotely for global tech clients. This role involves providing omnichannel support, building customer relationships, and collaborating with cross-functional teams in a multicultural environment.
What You'll Do
- Deliver outstanding customer support via phone calls, chats, and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
What We're Looking For
- Excellent Spanish and English communication skills (at least C1, both written and spoken)
- At least 1 year of experience in customer service
- Experience providing support via omnichannel is a must
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Nice to Have
- Experience with CRM systems
Benefits & Compensation
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
Work Mode
Fully remote role available to candidates in LATAM. Global work environment with full flexibility.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
