Graphite is looking for a Solutions Engineer to join our Jeppesen ForeFlight Business Aviation Sales Team. In this role, you will work alongside Sales Account Executives to pursue revenue opportunities in the business aviation sector. Your technical expertise and customer empathy will be key to winning technical decisions and closing complex deals for our aviation software solutions.
What You'll Do
- Influence customer flight department decision makers to win the technical decision for Jeppesen ForeFlight technologies.
- Provision, configure, and manage software environments and mobile hardware for demonstrations, customer trials, and production support.
- Provide live demonstrations of Jeppesen ForeFlight desktop and mobile software products to prospects, customers, and business partners.
- Prescribe Jeppesen ForeFlight solutions according to use case, business needs, or regulatory requirements for business aviation flights.
- Guide customer leaders through software trial projects to drive operational technical success and deal closure.
- Partner with Sales Account Executives on opportunity analysis, deal activities, pipeline planning, and forecasting.
- Contribute to internal troubleshooting and break/fix dialogues with Support, Engineering, and Product Management.
- Serve as the technical voice of the customer in internal dialogues and advocate for customer success.
- Author internal technical collateral to aid sales enablement and go-to-market initiatives.
- Stay current on industry trends, competitive solutions, and technical advancements.
What We're Looking For
- BS/BA in a relevant major (Computer Science, Electrical Engineering, Management Information Systems, Aeronautics, Aerospace Engineering, Aeronautical Science) or equivalent work experience.
- 3+ years working directly with enterprise customers in the software or aviation industries.
- Strong written and verbal communication, listening, and presentation skills.
- Ability to initiate, drive, and track projects to completion with minimal to moderate supervision.
- Ability to work effectively as a team member in a matrixed account-based sales environment.
- Familiarity with cloud-based web and mobile application architectures relevant to business aviation.
- Familiarity with Internet, TCP/IP, Bluetooth, Wifi, and related networking technologies for troubleshooting.
- Familiarity with RESTful APIs and webhooks for integrating software systems.
- Prior experience using MacOS, iPadOS, and iOS operating systems in an enterprise environment.
- Availability for domestic and international travel up to 25%.
Nice to Have
- Prior experience using Jeppesen ForeFlight software products or competitor offerings.
- Prior experience using Google Workspace, Slack, Salesforce, and Atlassian productivity tools.
- Experience in end-to-end enterprise software lifecycle management for SaaS applications.
- Experience with internal change management practices specific to software lifecycle management.
- Experience with on-premises to SaaS or digital transformation initiatives.
- Experience with SAML SSO, Mobile Device Management, or Endpoint Management solutions.
- Prior work experience as a Solutions Engineer, Sales Engineer, Solutions Architect, or equivalent.
- Prior experience working in aviation professionally (aircraft/flight operations) or as a Private Pilot.
Technical Stack
- Jeppesen ForeFlight software
- MacOS, iPadOS, iOS
- Google Workspace, Slack, Salesforce, Atlassian tools
- SaaS applications
- SAML SSO, Mobile Device Management
Team & Environment
You will work alongside Sales Account Executives as part of the Business Aviation Sales Team.
Benefits & Compensation
- Unique benefits of working at an aviation company.
- Embedded in aviation industry missions and culture.
Work Mode
This role is open to candidates based in the UK. You will be part of a global team.
Graphite is an equal opportunity employer.
