Bitwarden is hiring a Solutions Engineer to serve as a product expert, helping enterprise prospects and customers meaningfully engage with our platform. You will handle business inquiries, provide solutions for technical issues, design proof-of-concepts, and bridge the gap between confusion and confidence for organizations adopting Bitwarden.

What You'll Do

Function as a Subject Matter Expert (SME) for Bitwarden and its suite of services.
Conduct engaging, implementation-specific demos and technical Q&A sessions.
Attend deal cadence calls with Sales Account Executives to monitor pre-sales proof-of-concept progress and assist in planning.
Report product feedback and feature requests to Product and Engineering teams.
Assist account executives with positioning new or upcoming product features to customers.
Build scripts, integrations, and examples for customers to test functionality during pre-sales proof-of-concepts.
Work with the Sales Team to develop account strategies to build, mature, and close pipeline.
Track the competitive landscape and provide technical depositioning information.
Assist in responding to technical questions on RFPs, RFIs, and RFQs.
Advise customers on industry best practices for the full Bitwarden stack.
Work with enterprise prospects to solve current issues and identify solutions for future challenges.
Provide superb guidance for customer implementations, integrations, and general security.
Keep organized notes and champion feedback in collaborative sessions across the Bitwarden team.
Coordinate hand-off to Integration Engineering and Customer Success teams to move customers from proof-of-concept to production.

What We're Looking For

Excellent English and grammar.
Excellent problem-solving skills.
Project planning, including collaborative and individual time management.
A passion for supporting team members, growing together, and sharing knowledge.
A strong sense of empathy and the ability to advocate for others.
A passion for helping enterprise prospects and promoting best security practices.
Experience from a previous technical position (e.g., Sales Engineer, Systems Engineer, Integration Engineer, DevOps Engineer, IT Infrastructure Engineer). Equivalent education or demonstrable skills may be accepted.
Ability and desire to work remotely, with possible travel as needed.

Nice to Have

Experience with Bitwarden.
Experience with Linux, Windows, and macOS.
Experience with Docker (Swarm Mode), Kubernetes, and Podman.
Experience with NFS and CIFS.
Experience with Bash and PowerShell.
Experience with identity platforms like Active Directory, LDAP, G Suite, Azure AD, Jumpcloud, Cloudflare, and Okta.
Experience with cloud platforms like GCP, AWS, and Azure.
Experience with Android and iOS.
Experience with GitHub.
Experience with NGINX.
Experience with SQL.
Understanding of TCP/IP, DNS, HTTP, and SMTP.
Experience with SSO implementation and best practices (SAML and OpenID Connect).
Experience integrating SCIM solutions.
Understanding of TLS/SSL and PKI.
Experience with RESTful services and APIs.

Technical Stack

Bitwarden
Linux, Windows, macOS
Docker (Swarm Mode), Kubernetes, Podman
NFS, CIFS
Bash, PowerShell
Active Directory, LDAP, G Suite, Azure AD, Jumpcloud, Cloudflare, Okta
GCP, AWS, Azure
Android, iOS
GitHub
NGINX
SQL
TCP/IP, DNS, HTTP, SMTP
SSO (SAML and OpenID Connect)
SCIM
TLS/SSL, PKI
RESTful services / APIs

Team & Environment

You will report to the Director of Solutions & Implementation Engineering and work closely with the Integration Engineering and Sales teams. You will coordinate hand-offs to Integration Engineering and Customer Success Engagement Management teams to ensure product and service continuity from proof-of-concept to production.

Benefits & Compensation

Salary range: $100,000 - $140,000
Work on a product with a passionate user community and a meaningful mission.
Immerse yourself in the prominent markets of security and open source software.
Join a dedicated, diverse, and talented team that works remotely across the world.
Access support for personal and professional development through new challenges and our #growth-club.