About the Role
This role involves working closely with prospective and existing clients to identify business challenges, demonstrate product capabilities, and guide technical integration. The ideal candidate combines consultative skills with technical knowledge to drive customer success and product adoption.
Responsibilities
- Engage with clients to assess business requirements and technical environments
- Design customized solution architectures aligned with client goals
- Deliver product demonstrations tailored to specific use cases
- Collaborate with sales teams to address technical objections and support deal progression
- Translate customer needs into actionable implementation plans
- Assess integration requirements with existing client systems
- Provide guidance during proof-of-concept and pilot phases
- Develop technical documentation and solution proposals
- Support customer onboarding and initial configuration
- Gather feedback to inform product improvement initiatives
- Maintain up-to-date knowledge of product features and updates
- Troubleshoot technical challenges during implementation
- Coordinate with engineering teams to resolve complex issues
- Participate in requests for proposals and vendor evaluations
- Present solution benefits to technical and non-technical stakeholders
- Monitor industry trends and competitive offerings
- Ensure compliance with data security and privacy standards
- Assist in training client teams on solution usage
- Track post-implementation adoption and usage metrics
- Facilitate workshops to uncover deeper business needs
- Optimize solution performance based on client feedback
- Support renewal and expansion conversations with technical insights
- Maintain accurate records of client interactions and technical discussions
- Contribute to internal knowledge bases and best practices
- Participate in cross-functional initiatives to improve customer experience
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid remote with regional office presence
Team
Collaborative team supporting sales and customer success
About the Team
This role is part of a specialized group focused on technical customer engagement, working alongside sales, product, and support teams to ensure successful implementation and long-term value realization.
Growth Opportunities
Opportunities exist for advancement into senior technical roles, specialized domains, or leadership positions based on performance and business needs.
Not available for this position
