Zinier is seeking a Solution Architect with 6–12 years of SaaS experience to design customer-centric technical solutions, particularly in Field Service Management. In this role, you will work closely with cross-functional teams to deliver impactful technology for deskless workers in a global, remote-first environment.
What You'll Do
- Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
- Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
- Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
- Define and maintain technical implementation documentation (e.g., Low-Level Designs).
- Evaluate, configure, and customize product features while ensuring integration and implementation best practices.
- Troubleshoot technical issues, propose solutions, and provide post-implementation support.
- Contribute insights to continuously improve Zinier’s product roadmap and delivery methodology.
What We're Looking For
- 6–12 years of SaaS experience in professional services or client-facing roles.
- Proven experience in Field Service Management.
- Experience in defining system specifications and identifying opportunities to optimize solutions.
- Experience working on business transformation programs where product-based solutions must be adapted and scaled to fit dynamic environments.
- Experience delivering solutions in an Agile environment.
- Strong technical knowledge of enterprise applications, workflows, integrations, and databases.
- Working knowledge of data models, JavaScript, and JSON.
- Exceptional communication skills in English, with the ability to engage with stakeholders across diverse levels and backgrounds.
- High attention to detail, reliability, and follow-through.
Nice to Have
- Background in high-growth startups with evolving product roadmaps.
Technical Stack
- JIRA
- Confluence
Team & Environment
- Global team
- Remote-first, cross-functional structure
Benefits & Compensation
- Remote-first work environment
- Opportunity to work with best-in-class technology
- Collaborative global team environment
- Occasional travel for customer and team collaboration
Work Mode
Remote-first with occasional in-person collaboration as needed, supporting team members across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India.
